PENNYMAC

Joseph M. 

on Birdeye

5 years ago

I was told I would get a discount, I don’t think I ever received. I was also told I would get money back if it didn’t close as (when it was supposed to) planned and I don’t think I ever got that. 

DEBBIE W. 

on Birdeye

5 years ago

Very good communication. Prompt and accurate. I would recommend Gina without hesitation. 

Salvador S. 

on Birdeye

5 years ago

Communication was the works I have ever had in the closing week. 

Joanna L. 

on Birdeye

5 years ago

I constantly received requests for the same docs. I'd upload them to the website but often, my contact didn't get it. My contact was replaced 3-4 times. If I sent it by email, the next contact didn't have access to it. Communication was horrible. I received 3 requests for insurance certificate, which I immediately uploaded each time. Finally I called and my contact tells me I keep getting the request b/c the policy on the certificate had expired. No one bothered to reach out to explain. 

David G. 

on Birdeye

5 years ago

Very quick and easy to work with. 

CARL M. 

on Birdeye

5 years ago

The entire (refinance) process was mostly seamless, start to finish, and a much smoother process than the original mortgage. I would definitely recommend PennyMac for refinancing, I felt my time wasn't wasted and all of my communications with the team were valuable. 

DANIELLE J. 

on Birdeye

5 years ago

Thank you 

BENJAMIN S. 

on Birdeye

5 years ago

PennyMac was very easy to work with and spelled out all the details of my loan clearly and accurately. Both the loan servicer and originator were helpful and easy to work with. There were no hidden costs, fees, or expenses slipped in. The rate was extremely competitive. I would use them again. 

Kecia J. 

on Birdeye

5 years ago

Brandon was very easy to work with, kept us informed and was very helpful