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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was a lot of miscommunication between the closure date and the closure statement that needed to be signed by my wife which was sent to her email, and when she tried to go to her email to sign it, the system instead took her to another window option that asked her questions as if she was the one trying to do a refinance loan. We also got a phone call that our closing was going to be on the 10/30th/2020 when the appointment for the closing was already scheduled on 10/23rd/2020.
The loan officer Gina outstanding and the process was fast.
Brandon was amazing!!!!!! Coming from someone who was nervous coming in to this process as a first timer refinancing and not the best when it comes to financing terms, Brandon couldn't have made me feel more comfortable and assured throughout the process. I couldn't thank him enough for all his help. Give this man a raise!!!!
It was a great experience overall!
To many people to deal with and when a new person took over there was no continuity from employees.
too many people involved and no one person to over see the process had to determine what part of the process was the problem and reach out to them process to refi took 3mos all the people i delt with were very friendly the communication was difficult email is the comms of choice of the company and it wasn't timely lost the signed documents, not Pmac fault however, pmac notified me they were charging a late fee overall Joya is a wonderful person and did get back quickly thank you Joya
Slow processing not a lot of communication at the beginning. But got a lot better at the end when Brandon was the contact person.
You required thatbtounpay my property taxes 2 month earlier than required and then required proof I have the funds to transfer the funds to you when funds were already transferred.
I had actually been working with another company but could not understand why it was costing so much to refinance. I called my current mortgage company (you) and I’m so thankful I did. Not only did Tiera *shop* for the best mortgage options for me, she explained everything in detail. I’ve never had this level of support. I will refer all of my friends to Pennymac and specifically Tiera Green-Mabson. She was fantastic to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.