PENNYMAC

GERALD P. 

on Birdeye

5 years ago

its not worth it. 

James N. 

on Birdeye

5 years ago

The whole process went smooth and fast. It was great talking to knowledgeable people instead of a dumb computer. That is one of the many reasons I used Pennymac for my last three mortgages. 

Mohammad B. 

on Birdeye

5 years ago

Gina Merritt did a very professional job during our refinancing. She was easy to access and very responsive. The whole process went smoothly and we closed on time. 

PAUL R. 

on Birdeye

5 years ago

Great service 

David Gaulhiac L. 

on Birdeye

5 years ago

Very professional services and promptly results. 

Paul B. 

on Birdeye

5 years ago

Your phone service sucks. I tryed 6 times to get ahold of my loan officer when the loan was completed to ask a question. I was told to enter my SS number which i did, pennymac could not confirm that number put me on hold then gave me a answering machine that never called back. Very poor service. 

BILLY F. 

on Birdeye

5 years ago

Everything went so smooth from start to finish, we appreciate ms Tsia and ms Jacqueline Glen they both were great. Very experienced in this field. 

Nicholas H. 

on Birdeye

5 years ago

Due to seller pushbacks on closing PennyMac was allotted 3 extra weeks to finish everything they needed to for us to close on the final extend date. I called Ray and left a message a week before closing to let him know sender had all required doc to close and due PennyMac sitting on our paperwork we had to extend closing again. But this time due to their fault after already having 3 weeks of extensions past initial closing date. Also, having loan processors sharing one joint email address. 

MARY D. 

on Birdeye

5 years ago

Everything was clearly explained. I went into my refi knowing what to. Expect. The entire process took less than three weeks. From start to finish, I felt supported by the Penny Mac team.