PENNYMAC

claudia m. 

on Birdeye

5 years ago

While Rhonda was great to work with and I would recommend her, the process was cumbersome for me. A lot of documents were asked for that I thought was unnecessary or the level of detail was way to much and made the process drag on. I hear other mortgage companies do not ask for all the information PennyMac asked for. In addition, it seem unnecessary because I already have a loan with you so the company should have had all the information they needed from processing my original loan with the 

ERIC R. 

on Birdeye

5 years ago

Easy to follow - quicker than expected results - great service 

JOHN Cline V. 

on Birdeye

5 years ago

When we refinanced our home. PennyMac was very fast on moving it along. They’re great people who will help you through and make sure you understand what is happening. 

REBECCA S. 

on Birdeye

5 years ago

I emailed the customer support email I was given and no one responded. I left a voicemail to a number I was given in an email. And no one called me back. 

JAMES M. 

on Birdeye

5 years ago

It all went well, except that it took a lot longer than expected. Process began with Application submission on 7/28/20 and closing was on 10/15/20. Not that big of a deal for me as I was simply waiting on the process. 

Lamont G. 

on Birdeye

5 years ago

After signing closing documents...I had lingering questions and left 4 msgs with my assigned processing officer with no call back. In addition, left a msg with the supervisor and again no call back. In the end, my questions were answered through several communication attempts with customer service. I also understand with rate being this low they are all busy. 

CARL R. 

on Birdeye

5 years ago

na 

Mohammad B. 

on Birdeye

5 years ago

Gina Merritt did a very professional job during our refinancing. She was easy to access and very responsive. The whole process went smoothly and we closed on time. 

PAUL R. 

on Birdeye

5 years ago

Great service