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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All my answers of flawless customer service is exclusive to Brandon Schneider. Up until we started working with him, our experience wasn't so pleasant. We felt pretty much ignored for two months until Brandon took over and walked us through step by step and called with frequent checkups weekly. He is pretty much the reason we continued with our loan process with penny mac. He was very clear as to where we stood in the loan process. A big thank you is well deserved for Brandon, so please do.
An overall good experience from start to finish. They made the refinancing process as seamless as possible.
I emailed the customer support email I was given and no one responded. I left a voicemail to a number I was given in an email. And no one called me back.
It all went well, except that it took a lot longer than expected. Process began with Application submission on 7/28/20 and closing was on 10/15/20. Not that big of a deal for me as I was simply waiting on the process.
After signing closing documents...I had lingering questions and left 4 msgs with my assigned processing officer with no call back. In addition, left a msg with the supervisor and again no call back. In the end, my questions were answered through several communication attempts with customer service. I also understand with rate being this low they are all busy.
its not worth it.
The whole process went smooth and fast. It was great talking to knowledgeable people instead of a dumb computer. That is one of the many reasons I used Pennymac for my last three mortgages.
Gina Merritt did a very professional job during our refinancing. She was easy to access and very responsive. The whole process went smoothly and we closed on time.
Very professional services and promptly results.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,127 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.