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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A+
I had no communication from PennyMac for weeks, only to have to call every day to get updated information. After pressing hard enough I was told additional explanatory documentation was required and that was what was holding up our closing date. I have no confidence that had I not pressed we would have closed within 60 days, let alone within the timeframe I was given first of 30 days. I have no confidence that without my persistence we would have not had to pay for a rate lock extension.
The assistant to Gina mis-quoted me payment and cash out many times. It was very confusing.
We refinanced an existing loan we already had with PennyMac and the whole process was very efficient and the rates very competitive. Debra Creelman was the initial loan officer and was very helpful in getting us started. Janette Matthews was our ongoing Home Loan Specialist and was simply outstanding - very prompt responses to communication, always helpful and we really felt she had our best interests at heart throughout. Thank you!
I do not wish to add any other comments about this survey for PennyMac Loan Services, LLC, as I feel this is just taking up my time durning my weekend and would like to do other things with my day other then writing this incredibly long commented sentence just so this survey from PennyMac Loan Services, LLC will let me hit the "Post My Review" button and continue on with my day.
While Rhonda was great to work with and I would recommend her, the process was cumbersome for me. A lot of documents were asked for that I thought was unnecessary or the level of detail was way to much and made the process drag on. I hear other mortgage companies do not ask for all the information PennyMac asked for. In addition, it seem unnecessary because I already have a loan with you so the company should have had all the information they needed from processing my original loan with the
Great experience
We love PennyMac and will definitely use them again if we ever buy another home. Justen Hunt is great at his job!
I have to start out by saying I am a Mortgage Processing Manager with Chase, so I have high expectations on customer service as I do my team. Communication was very poor and when I escalated my issues to Ceista manager Chris I never got a call back even after leaving a few messages. I understand that everyone is overwhelmed with everyone taking advantage of low rates, but as a processor and process manager you have to control what you can control and communication is what you can control.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.