PENNYMAC

Sandra C. 

on Birdeye

4 years ago

Everything was excellent up to the final week. I didn't get the final closing disclosure after I submitted the last requested documentation, so I didn't know what the final cash to close amount was. On closing day I had to contact the escrow agent to see how much money we needed that day. 

Samuel S. 

on Birdeye

4 years ago

Lori Gibson was assigned to our loan and was very good, but she was assigned at the zeroth hour after weeks of mismanagement. 

Derrick M. 

on Birdeye

4 years ago

Great service!!!!! I would recommend refer a family member or friend 

BARBARA M. 

on Birdeye

4 years ago

I had the best experience working with Ryan and Michael at PennnyMac. They answered all my questions and made the entire process stress free. Plus, I was always able to get a hold of Ryan at anytime if I had questions. A BIG thank you to Ryan and the entire team. I am extremely happy and pleased with the customer service and the timely closing of the loan. 

Edwin Vallette J. 

on Birdeye

4 years ago

Tsia was very helpful. We had a problem with the closing agent and she handled the situation immediately getting a second closing agent so that we could close the same day. 

MARY D. 

on Birdeye

4 years ago

Everything was clearly explained. I went into my refi knowing what to. Expect. The entire process took less than three weeks. From start to finish, I felt supported by the Penny Mac team. 

John B. 

on Birdeye

4 years ago

The first person I spoke with and the notary. 

CHRISTOPHER M. 

on Birdeye

4 years ago

Super easy process with helpful staff all along the way! Highly recommend PennyMac for all your loan or refinance options. 

David H. 

on Birdeye

4 years ago

Daily communication with the loan process leading up to closing. Either phone, text, or email would suffice. Keeping all the parties involved in the sale (agents, escrow, title) updated.