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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ultra fast and all questions and concerns were handle very fast and efficient
Communication was lackluster at best and downright frustrating most of the time. Requests for financial documents were vague, and when we called for clarification, we received generic answers that didn't clarify what was actually being requested. Phone conversations made us feel like a burden, and our support constantly tried to get off the phone with us as quickly as possible. This was my third mortgage with PennyMac - it's likely my last.
Exceptional customer service...
Everything was perfect! Closing was easy and fast! Thank you for everything.
Ms. Gina made everything easy. It was even easier than the last time I refinanced. Ms. Gina is a keeper. She only contacted me when there was need, and never needlessly. Thank you, Ms. Gina Merritt, George
Gina overall did a good job. She explained and responded to queries. Wish query responses were say tiny bit sooner but it could be reflective of load on the system. This is the pennymac's issue than Gina's problem because of too much load. Will do business with her again as she was polite, took time to work with me and answered my queries. Pennymac as a co should add more resources to make over all duration taken a bit shorter. Overall whole process could have been about 7 to 14 days shorte
Very smooth from start to finish once I got in the Q. Took a few try’s to get through at first.
Initially I was told that I would receive a specific amount back after closing. When my closer called to confirm my numbers, she advised I would receive a much lower amount back. I advised her that I was told I'd the higher amount back and she acknowledged. When the notary came to my house with the paperwork, it showed me receiving the significantly lower amount back.
Heather was great at keeping us informed was getting frustrated at the continuous asking for the same documents and especially asking for more documentation concerning my husbands employment!! Since we were just refinancing in house not asking for any money it took a ridiculous amount of time to get it finished ! As I said Heather did a great job was not her fault we feel as we do!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.