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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A very easy going process that I was able to do all online, doesn’t get simpler than that.
First, Andrea was great, but I only had interaction for the last week or so, as the person previously assigned to my file was no longer with PennyMac. My experience with that individual ( Marques Lusk?) Was mediocre at best and tarnished my entire perspective of the process with PennyMac. I would have never expected a refi with my current lender to take over 100 days. I also would expect the associates working my file and pushing things through do more than check the box. Good riddens.
Communication was lackluster at best and downright frustrating most of the time. Requests for financial documents were vague, and when we called for clarification, we received generic answers that didn't clarify what was actually being requested. Phone conversations made us feel like a burden, and our support constantly tried to get off the phone with us as quickly as possible. This was my third mortgage with PennyMac - it's likely my last.
Closing documents were not correct on the day of closing, resulting in having to reschedule closing.
Exceptional customer service...
Everything was perfect! Closing was easy and fast! Thank you for everything.
Ms. Gina made everything easy. It was even easier than the last time I refinanced. Ms. Gina is a keeper. She only contacted me when there was need, and never needlessly. Thank you, Ms. Gina Merritt, George
Gina overall did a good job. She explained and responded to queries. Wish query responses were say tiny bit sooner but it could be reflective of load on the system. This is the pennymac's issue than Gina's problem because of too much load. Will do business with her again as she was polite, took time to work with me and answered my queries. Pennymac as a co should add more resources to make over all duration taken a bit shorter. Overall whole process could have been about 7 to 14 days shorte
Very smooth from start to finish once I got in the Q. Took a few try’s to get through at first.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.