PENNYMAC

Ryan V. 

on Birdeye

5 years ago

So far so good! Great communication and very helpful. 

Marshall D. 

on Birdeye

5 years ago

Everything happened as hoped, very fast. 

Charles H. 

on Birdeye

5 years ago

Ultra fast and all questions and concerns were handle very fast and efficient 

Charles W. 

on Birdeye

5 years ago

Communication was lackluster at best and downright frustrating most of the time. Requests for financial documents were vague, and when we called for clarification, we received generic answers that didn't clarify what was actually being requested. Phone conversations made us feel like a burden, and our support constantly tried to get off the phone with us as quickly as possible. This was my third mortgage with PennyMac - it's likely my last. 

TIMOTHY H. 

on Birdeye

5 years ago

Exceptional customer service... 

CASSIE C. 

on Birdeye

5 years ago

Everything was perfect! Closing was easy and fast! Thank you for everything. 

GEORGE C. 

on Birdeye

5 years ago

Ms. Gina made everything easy. It was even easier than the last time I refinanced. Ms. Gina is a keeper. She only contacted me when there was need, and never needlessly. Thank you, Ms. Gina Merritt, George 

LALIT K. 

on Birdeye

5 years ago

Gina overall did a good job. She explained and responded to queries. Wish query responses were say tiny bit sooner but it could be reflective of load on the system. This is the pennymac's issue than Gina's problem because of too much load. Will do business with her again as she was polite, took time to work with me and answered my queries. Pennymac as a co should add more resources to make over all duration taken a bit shorter. Overall whole process could have been about 7 to 14 days shorte 

Scott B. 

on Birdeye

5 years ago

Very smooth from start to finish once I got in the Q. Took a few try’s to get through at first.