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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It was smooth but the closing window took long. Other than that it was perfect.
Entire process went very smooth after we provided all the necessary information.
-The loan closed much later than I was originally told without explanation -I was told we would not need an appraisal, however I received multiple messages asking me to schedule an appraisal until I called back and asked them to stop. -I specifically requested emails instead of calls, multiple times, because I am not likely to answer calls from mysterious 1-866 numbers. This was ignored and I continued to receive voicemails instead. -Our signing date of 10/6 was moved without notice (on 10/6)
The loan process was good and no hidden charges.
All personnel I interacted with at every stage of this loan processing were extremely knowledgeable and pleasant to work with!
I think the process of refinancing is very streamline the time it took to finish underwriting was much longer than the last time I refinanced (60 days now and 30 days then in 2019)
Our closing date was pushed 3 times due to Justen. He repeatedly asked for documents that we had already given him. He repeatedly asked for rent documentation for a home that we owned previously (and that mortgage had also been with PennyMac). We told him by phone and email at least four times between Sept 3rd and Sept 17th, that we had owned the home that he wanted d the appraisal a week prior to closing, despite the fact that we had already paid for the appraisal ahead of then.
Everything about the process was extremely easy and smooth. Received continual updates from Andrea as we moved through the process and any questions I had were properly answered. Overall it was a great experience.
This was so easy! Joya Lewis is the bomb! She made sure I knew where my application was every step of the way! She made this TOO EASY!
PENNYMAC has a 4.5 star rating with 2,115 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.