PENNYMAC

Scott B. 

on Birdeye

5 years ago

Very smooth from start to finish once I got in the Q. Took a few try’s to get through at first. 

Steven St J. 

on Birdeye

5 years ago

My loan officer quite within a week of closing and did not file required documents. No one from Penny Mac contacted me and it took me two days to speak to someone to get a status of my loan and fix the issues. My closing was delayed by 9 days because of penny Mac. 

SYDNEY M. 

on Birdeye

5 years ago

Rhonda was knowledgeable, friendly and great to work with! 

Sandra J. 

on Birdeye

5 years ago

Thank you for all your help 

Elaina H. 

on Birdeye

5 years ago

Initially I was told that I would receive a specific amount back after closing. When my closer called to confirm my numbers, she advised I would receive a much lower amount back. I advised her that I was told I'd the higher amount back and she acknowledged. When the notary came to my house with the paperwork, it showed me receiving the significantly lower amount back. 

Celeste Z. 

on Birdeye

5 years ago

If they found my uploaded documents easily and the first time sent. I sent the same documents several times. I almost switched banks at the end doe to lack of communication. 

SHANNON W. 

on Birdeye

5 years ago

Great work 

Robert T. 

on Birdeye

5 years ago

Heather was great at keeping us informed was getting frustrated at the continuous asking for the same documents and especially asking for more documentation concerning my husbands employment!! Since we were just refinancing in house not asking for any money it took a ridiculous amount of time to get it finished ! As I said Heather did a great job was not her fault we feel as we do!! 

Eugene L. 

on Birdeye

5 years ago

Good customer service and clear communication.