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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ultra fast and all questions and concerns were handle very fast and efficient
My loan officer quite within a week of closing and did not file required documents. No one from Penny Mac contacted me and it took me two days to speak to someone to get a status of my loan and fix the issues. My closing was delayed by 9 days because of penny Mac.
Rhonda was knowledgeable, friendly and great to work with!
This was the easiest and fastest refinance I’ve ever had done. I was updated on every step as soon as it happened. They gave us the option to sign closing paperwork right at my house or I could have picked a place in town!!! Thank you for making this process worry free.
Initially I was told that I would receive a specific amount back after closing. When my closer called to confirm my numbers, she advised I would receive a much lower amount back. I advised her that I was told I'd the higher amount back and she acknowledged. When the notary came to my house with the paperwork, it showed me receiving the significantly lower amount back.
If they found my uploaded documents easily and the first time sent. I sent the same documents several times. I almost switched banks at the end doe to lack of communication.
Great work
October 18, 2020 This was an extremely pleasant experience which mirrors the level of service that we have received during the past few years as PennyMac Loan Services, LLC customers. We are pleased with PennyMac Loan Services, LLC as their outstanding team continues to assist us with our residential mortgage initiatives. Thank you, Janette M. and Eric E. along with others on the PennyMac My m.a.c Team for your commitment to providing stellar customer service. Five Stars!
Heather was great at keeping us informed was getting frustrated at the continuous asking for the same documents and especially asking for more documentation concerning my husbands employment!! Since we were just refinancing in house not asking for any money it took a ridiculous amount of time to get it finished ! As I said Heather did a great job was not her fault we feel as we do!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.