PENNYMAC

Maribeth G. 

on Birdeye

5 years ago

Questions were never answered quickly. I always felt that we had to catch our loan processor up on our loan each time we talked. It was extremely stressful and it wasn’t until we were able to talk to Lara Leighton directly that things went smoothly. Thanks Lara! 

Jiantai Z. 

on Birdeye

5 years ago

The portal is a mass. It does not show what documents had been uploaded and time like other vendor's portal. The portal does not confirm the document uploaded success or not. The portal is the not like other lender's portal which showing your loan status and all documents uploaded. Also when the document uploaded, it is not confirmed how soon the document officer can view. Looks like it will take a day? 

Joshua V. 

on Birdeye

5 years ago

Nicholas was so incredibly helpful; he went above and beyond to answer any and all questions we had. I especially appreciated that he kept in contact with us making sure that the process was always going smoothly. He was always super polite and maintained the upmost customer service! 

VINODHKANNA R. 

on Birdeye

5 years ago

It was smooth but the closing window took long. Other than that it was perfect. 

LINDA Y. 

on Birdeye

5 years ago

Entire process went very smooth after we provided all the necessary information. 

JUSTIN M. 

on Birdeye

5 years ago

-The loan closed much later than I was originally told without explanation -I was told we would not need an appraisal, however I received multiple messages asking me to schedule an appraisal until I called back and asked them to stop. -I specifically requested emails instead of calls, multiple times, because I am not likely to answer calls from mysterious 1-866 numbers. This was ignored and I continued to receive voicemails instead. -Our signing date of 10/6 was moved without notice (on 10/6) 

VENKAT Y. 

on Birdeye

5 years ago

The loan process was good and no hidden charges. 

John T. 

on Birdeye

5 years ago

I think the process of refinancing is very streamline the time it took to finish underwriting was much longer than the last time I refinanced (60 days now and 30 days then in 2019) 

Drake S. 

on Birdeye

5 years ago

Our closing date was pushed 3 times due to Justen. He repeatedly asked for documents that we had already given him. He repeatedly asked for rent documentation for a home that we owned previously (and that mortgage had also been with PennyMac). We told him by phone and email at least four times between Sept 3rd and Sept 17th, that we had owned the home that he wanted d the appraisal a week prior to closing, despite the fact that we had already paid for the appraisal ahead of then.