PENNYMAC

Adam K. 

on Birdeye

5 years ago

Excellent communication and timely service. 

Jiantai Z. 

on Birdeye

5 years ago

The portal is a mass. It does not show what documents had been uploaded and time like other vendor's portal. The portal does not confirm the document uploaded success or not. The portal is the not like other lender's portal which showing your loan status and all documents uploaded. Also when the document uploaded, it is not confirmed how soon the document officer can view. Looks like it will take a day? 

LAUREN K. 

on Birdeye

5 years ago

Great experience! Very easy, very streamlined, and the whole process was pleasant! 

VINODHKANNA R. 

on Birdeye

5 years ago

It was smooth but the closing window took long. Other than that it was perfect. 

LINDA Y. 

on Birdeye

5 years ago

Entire process went very smooth after we provided all the necessary information. 

JUSTIN M. 

on Birdeye

5 years ago

-The loan closed much later than I was originally told without explanation -I was told we would not need an appraisal, however I received multiple messages asking me to schedule an appraisal until I called back and asked them to stop. -I specifically requested emails instead of calls, multiple times, because I am not likely to answer calls from mysterious 1-866 numbers. This was ignored and I continued to receive voicemails instead. -Our signing date of 10/6 was moved without notice (on 10/6) 

VENKAT Y. 

on Birdeye

5 years ago

The loan process was good and no hidden charges. 

ARTHUR H. 

on Birdeye

5 years ago

All personnel I interacted with at every stage of this loan processing were extremely knowledgeable and pleasant to work with! 

John T. 

on Birdeye

5 years ago

I think the process of refinancing is very streamline the time it took to finish underwriting was much longer than the last time I refinanced (60 days now and 30 days then in 2019)