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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole procedure of refi-ing took less then 3 weeks, even in these days of covid time is very important and we didn't have to leave the house.
I received an incorrect amount for Closing than stated from the beginning of the application process. However, when this was communicated, it was corrected quickly. The Closing Package had the wrong amount entered on the closing payment coupon & Other first payment documents. Advised the Processor who said this was escalated but I have not spoken with anyone to date on whether this was corrected or not.
Process was very easy except it's difficult to contact folks because of the number of people applying for refi. Contact by phone at the general number was almost impossible. Tami kept me up to date which was very helpful.
Personable service
Jeanette is very thorough at what she does and communicates clearly. She follows up meticulously and keeps me in the feedback loop. She is very open to feedback!
Everyone was very helpful and walked me through the process step by step
PennyMac Loan Services gave us a very pleasant and efficient loan refinancing service. Thank you for making the process very stress-free!
Ms. Lori Gibson provided excellent customer service consistent with my previous experience with PennyMac. However, the loan officer, Ms. Vargas, did not meet my expectations. It was very difficult for me to reach her. It was equally difficult for my realtor and the local title office to contact her. This is my third home purchased with PennyMac and I can say Ms. Vargas is the worst loan officer i have had to deal with. My experience would have been much better with a different loan officer.
My Pennymac Team were amazing! They made the refi process for us simple and efficient and gave us weekly status updates!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.