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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Carolyn was great to start off. Always prompt and responsive. My bad experience was not her fault at all. The issue is there is a disconnect between them and the reviewers. Last minute I was being asked for documents that take time to get. Also I started off with Daniel and he was in communication with my real estate agent. Then, further into the loan process he fell off and Carolyn took over and my agent not aware was still reaching out to Daniel and not getting a response. Also had an issue wi
Matt was great at communicating an working around my hectic schedule. Especially working from Home great asset for yalls team thanks to Matt an an the penny Mac team
I had a great experience from being to end with PennyMac. It's been refreshing to work with a company that has great customer policies and great customer service reps.
Christine was very accessible and she either answered my calls directly or called me back promptly to answer any questions I had. She was great through the process.
I was asked several times for documents that had been previously supplied. The notary handling my closing was sent my closing documents & contact information 6 hours prior to my closing appointment. The final amount owed at closing had changed from the information I had access to on the PennyMac website. My cashiers check was now for too much. This should have been a pretty simple transaction since I was refinancing an existing PennyMac loan, but it took over 90 days.
My loan officer made everything simple and efficient! Thank you!
The entire process was so simple. Ceista Johnson was friendly, helpful, knowledgeable and touched base with me each week to make sure I didn't have any questions.
Brandon was thorough and followed through on questions and made sure I understood documents and time frames. Very helpful and detailed.
Thank you for efficient, courteous, and respectful service
PENNYMAC has a 4.5 star rating with 2,115 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.