PENNYMAC

Lindsey Martinez R. 

on Birdeye

5 years ago

Carolyn was great to start off. Always prompt and responsive. My bad experience was not her fault at all. The issue is there is a disconnect between them and the reviewers. Last minute I was being asked for documents that take time to get. Also I started off with Daniel and he was in communication with my real estate agent. Then, further into the loan process he fell off and Carolyn took over and my agent not aware was still reaching out to Daniel and not getting a response. Also had an issue wi 

Adam L. 

on Birdeye

5 years ago

Great experience 

TRISTAN W. 

on Birdeye

5 years ago

The process was easy and straightforward. 

Raymond Love J. 

on Birdeye

5 years ago

Benjamin Clifford was great to work with. He answered our questions, and was easy to reach out to. And he kept us up to date tru out the process. I will recommend Penny Mac to anyone who is looking to buy a home. This has been a great experience. 

Brian Darden S. 

on Birdeye

5 years ago

Great job 

Rene L. 

on Birdeye

5 years ago

Thank you for efficient, courteous, and respectful service 

John V. 

on Birdeye

5 years ago

The system you use to request items does not indicate a "received" status. It constantly appears incomplete. so I wound up sending some items more than once. Total waste of my time and yours. Also, initially being passed from one to another to another person was terribly annoying 

Wanda C. 

on Birdeye

5 years ago

I was supposed to close on 9/9/2020. Complications everyday. There was always a problem & they couldn’t figure it out. It was 9/16/2020 before we finally closed. Nobody knew what the problem was. 

Rodolfo Lara J. 

on Birdeye

5 years ago

I’ve already referred 3 others to refiance with your company. Penny Mac can’t be beat.