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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Gina: she was great!! to work with, always pleasant, willing to answer questions and get details. The issue seem to be around the underwriters and how the information they kept requesting. especially around how school teachers are paid. to many times we were requested to supply the same documents, plus a letter to explain the paying process for a school teacher. which is the normal for at least 90% of the teachers in AZ. they made us feel like they did not know what they were doing.
Really good experience.
I experience the best customer service which is rare theses days. Everyone was very professional and willing to answer all questions. They are very knowledgeable and made the whole process very easy from start to finish. Awesome!
The refinance process was painless & easy. The standard documents were requested to be submitted. The signing process was quick and someone came to my house to complete it. My only recommendation would be to keep customers updated on their loan process a little more often. I went weeks without knowing where I was with completing my loan process. I submitted the application in May and closed in July the day before my rate lock ended. I was rushed to submit documents in order to close in time.
Better communication about the loan process from the loan agent that represented me.
Thank you Gina Merritt for your excellent professional help. You are the best!
I had a great experience refinancing my mortgage. It is true it was not within the expected timeframe but it was the title company’s fault I believe. I am happy with the process and the way I was assisted and all my questions were answered as well.
One of the documents stated that I was paying $15 for HOA. There's no HOA here. My final payment was off by $15.
Loan process was quick and easy, closing took place in my home, very convenient.
PENNYMAC has a 4.5 star rating with 2,115 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.