PENNYMAC

Jennifer La B. 

on Birdeye

6 years ago

Everyone from beginning to end was absolutely fantastic. I have a job where I am overseas for weeks or months at a time and they worked quickly to ensure everything was done prior to my departure. All of your team members were friendly yet professional, in fact I told them both I wish my coworkers were more like them! :) Thank you for taking the time to explain EVERYTHING I had a concern with and giving me the best option. 

Alma T. 

on Birdeye

6 years ago

The process was very efficient, easy and without delays or problems. Tabatha was excellent when initiating the loan process and made herself available if I had questions or needed her assistance after the initial process. Nate kept me posted on the status of my loan and was prompt to acknowledge my emails. I have been receiving offers from other institutions from years and I am very glad I stayed with PennyMac: 

Scott B. 

on Birdeye

6 years ago

The team at Pennymac made this process and experience as pain free as possible and it took less than half the time it took for us to do the same process a few years ago with someone else. Thanks for streamlining what is usually a cumbersome process and making it all easier than we ever thought it could be! S. Bruno 

DANIEL M. 

on Birdeye

6 years ago

This was the easiest, most efficient finance/refinance we’ve ever experienced. 

Allison M. 

on Birdeye

6 years ago

The loan officer Dameon was good but to get a hold of him was very difficult. Had a hiccup with the Closing attorney about what I owed at closing the day of closing. Still have not received a callback. Good thing it was something minor. Was told I did not owe any money at closing and Turns out I did and I had to scramble with a newborn to get to an ATM because I didn’t have cash or check on me because I was not prepared to pay anything from another higher level loan officer. 

Todd W. 

on Birdeye

6 years ago

I had emailed 3 times for a callback and no callback 

Rollen H. 

on Birdeye

6 years ago

Everything went smooth and not stressful 

Robert Stage I. 

on Birdeye

6 years ago

Throughout refinancing process Robert Winkler and other members of PennyMac team kept me apprised of the loan process until completion. The loan was processed very quickly. From start to finish I received excellent customer service from the PennyMac team. 

CYNTHIA W. 

on Birdeye

6 years ago

Overall it was pretty smooth....a couple if small glitches...but nothing real serious...the whole process took approximately 1 month...👍