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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wasn't pleased with the closing company, showed up late and was told she had no contact information on me, other than my address, therefore she could not call to confirm the time and date of the closing.
Overall great experience
First, Let me say my loan officer did a fantastic job. Being putting in the situation with my loan and handling my case with his professionalism was AMAZING! Thank you DM. I was not pleased with the 5 different loan revisions. Honestly, I could have stayed with ICG - Veteran Home Loans and taken the counter offer, which they did come back and compete with a lower payment, interest rate, and total loan amount.
Everything was fast and smooth
My experience with Pennymac throughout this process has been phenomenal! From my first call with Terrell Jean to the entire process with Nathan Hoffman, I was impressed the level of attention, responsiveness and overall customer service provided. Terrell did a great job of quickly getting me pre-approved and Nathan made the entire process extremely seamless. Nathan walked me through my responsibilities, kept me informed of the process and answered all of my questions. THANK YOU!
The process was explained to be easier than it actually ended up being. Closing costs were more than expected and needed to cash to close that was previously not required. Our loan officer was EXTREMELY hard to get ahold of. I'm talking 5 or so emails and calls before we would get an email that did address our issues. Closing dates were cancelled and not communicated so we were at the scheduled appointment waiting and not able to reach anyone. This just added more money to our costs each time.
With everyone working from home and influx of people doing refi, I actually didn't expect to close in the time frame that it did. I was pleased after it was all said and done.
He was informative and very clear on the questions i asked. The closing was fast and this was very easy
thanks!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.