PENNYMAC

AMANDA D. 

on Birdeye

6 years ago

Easy process and great communication! 

Shane H. 

on Birdeye

6 years ago

PennyMac team was easy to work with, accommodating and worked quickly on our IRRL. Thanks to Nick and Ryan for all of their help! 

WILLIAM W. 

on Birdeye

6 years ago

The process was explained to be easier than it actually ended up being. Closing costs were more than expected and needed to cash to close that was previously not required. Our loan officer was EXTREMELY hard to get ahold of. I'm talking 5 or so emails and calls before we would get an email that did address our issues. Closing dates were cancelled and not communicated so we were at the scheduled appointment waiting and not able to reach anyone. This just added more money to our costs each time. 

Brett T. 

on Birdeye

6 years ago

Xxx 

Jesus L. 

on Birdeye

6 years ago

Great team to work with. 

Patrick M. 

on Birdeye

6 years ago

Communication was horrible. Beth refused to provide a direct phone line throughout the process. The only time we heard from her was when she needed paperwork from us. Requests were sent via email with vague descriptions. Even when we could get through technical support to be directed to her line, we ended up with her voice mail box. We did not get a single return phone call during our entire process. Her lack of ownership and ability to plan ahead was apparent and resulted in delayed closing. 

MARCUS A. 

on Birdeye

6 years ago

N/a 

Joshua F. 

on Birdeye

6 years ago

Communication is very difficult. We still have unanswered questions and have tried for over a week to get a hold of someone to answer them. Ease of communication is something I would work on. 

AMY W. 

on Birdeye

6 years ago

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