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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Slow but efficient...Good reps and did what they said they would do.
My agent was efficient and timely, exceeded my expectations .
From the moment I called PennyMac regarding the possibility of refinancing, to completely going through the process, I felt the customer service and professionalism of the staff who worked with me were awesome. Everything was clearly explained and transparent; updates were timely, and I felt very confident and comfortable with the entirety of the experience.
Throughout the process, every step was easy, simple and to the point.
You did a wonderful job keep up the good work
My #1 reason in using Penny Mac in the first place was because they carried our current home loan. I thought since they already had our info and credit history the process would be easy. I was wrong. Prompt return phone calls would have helped. The secure portal never worked. we were unable to view or send docs through the portal. Communication was subpar. Loan details were overlooked daily. I'm surprised this loan actually closed on time.
From start to finish, the process was clearly explained, and any documents that they needed were conveyed to us in a timely fashion. We are thrilled with our new interest rate, I’m glad they were able to help.
Very professional and courteous service. The communication was great. Seamless process!
Accepting my calls if needed would make a big difference. I tried calling multiple times prior to the 2 different dates that we set for closing, no way I could reach someone. The first closing fell through not at our fault. not sure a fee applied. I couldn't reach anyone until the next Monday. The calling trouble happened to me again on my second closing date. Then I found that your calling system "blocked" my cell number because it recognized it. I was able to reach someone with my work phone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.