PENNYMAC

Valerie K. 

on Birdeye

6 years ago

My loan officer was awesome but I was never able to reach my loan processor. The random processors I did talk to were very helpful. In the last 3-4 weeks of my refi every time I would call the given phone number I would get directed to Amy Walker's voice mail or get a message the the person at extension 4125 was not available. Not once did I ever receive an email or phone call response to a question I had from my assigned loan processor. 

Rodney S. 

on Birdeye

6 years ago

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John B. 

on Birdeye

6 years ago

It was easy and fast everything went great 

CHRISTOPHER B. 

on Birdeye

6 years ago

Everything was smooth and communication was great. The staff were friendly and helpful. I couldn’t have asked for it to go better. 

MATTHEW P. 

on Birdeye

6 years ago

Given that we are in the middle of a global pandemic, I was very satisfied with the electronic documents and availability of Pennymac staff via email, phone, and in person during final signing. 

ROBERT H. 

on Birdeye

6 years ago

We were impressed with Mr. Deon Smith as will as all the Penny Mac personnel. Everything was explained in detail and all questions were answered promptly. The time schedule for various aspects of the Refinance were very accurate down to the closing. I would recommend Mr. Smith to our friends as well as Penny Mac of course. We have closed and are quite happy with the whole experience 

MARCOS S. 

on Birdeye

6 years ago

Easy process and much lower rate than offered @ other companies. Would recommend to others! 

CARLA L. 

on Birdeye

6 years ago

PennyMac Loan officer was very easy to make the refinance a pleasant experience. 

Gary B. 

on Birdeye

6 years ago

Denny M. was useless when I had an issue with inaccurate closing disclosure title costs. He made no attempt to help solve the problem. I had to contact someone else. However, the overall experience with PennyMac was good.