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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great team and very professional. Kept me informed through the entire process.
This was my second time working with PennyMac and I am so disappointed in the drop of customer service. My emails or phone calls would go days without a response or even ignored all together. My closing date was changed 4 times. The day of closing I was scheduled to close at 8 am but PennyMac did not send the documents to my closing attorney until noon and they did not communicate with me that the documents would be late. My realtor, closing attorney and I found PennyMac to be unprofessional.
My sole reason for refinancing was to either 1) cash out or 2) ELIMINATE PMI Wasn’t able to do no. 1 so I expressed that it was important to accomplish number 2. In reviewing my documents prior to closing I notice the lump sum for PMI as part of the expenses. I called and spoke to PennyMac about it. Was told this lump sum would get rid of PMI. Ok fine. Now in reviewing my new loan not only did I pay or absorb a lump sum payment for PMI. THE PMI PAYMENT DOUBLED. $169 to $327. Thanks
From my initial conservation with the agent - to closing every thing was explained. They were very professional and courteous. All of my questions and concerns were addresses quickly and to my satisfaction. I have a new interest rate I can live with. I am very pleased. Miss. Dorothy,
I think Nathan did a great job. My Refi application was not an easy one. Very complicated. Nathan did a great job in explaining what was needed. and going to bat for me when there were unusual requests. Given the COVID situation, everything ultimately went smoothly.
Nicholas was great, start to finish. The title company in which you used for this closing should be fired and never used again. They were a disaster and the First closing attorney Was a disaster as well. Truly if is werent for Nicholas and the 2nd closing attorney, I would have cancelled the whole deal.
Very helpful and accommodating!
There was a several weeks delay in completing our loan and had to be resent through for sign off. This was very irritating. The interest rate was the only good deal through the process.
Loan process was quick and painless.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,410 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.