PENNYMAC

Leslie F. 

on Birdeye

4 years ago

No one at pennymac communicates with each other. They messed simple things up at every turn. Cancelled my closing the night before (due to another mistake on their end) without even calling me. On the other hand, they would call me almost daily asking for information we had already discussed multiple times. Overall it took almost 5 months to finally close on the refinancing. The people were always nice, but overall dealing with pennymac as a company was an extremely frustrating and inefficient hassle of a process. Management... read more

James H. 

on Birdeye

4 years ago

The refinance was overall painless and as timely as can be expected. 

DEVESH D. 

on Birdeye

4 years ago

Great customer service 

Frederick S. 

on Birdeye

4 years ago

convenience 

Jeffrey B. 

on Birdeye

4 years ago

More communication should have a direct number to someone also u should be told exactly when you will receive your money from the cash out refinancing also title company screwed up the closing documents had half of someone else is refinancing stuff I dont know if they had half of mine bit when information like ssn are on documents it should be taken more seriously 

RICKY G. 

on Birdeye

4 years ago

It was smooth awsome and done in a timely professional manner. 

Noreen Y. 

on Birdeye

4 years ago

Great experience! Process was extremely smooth. Great communication everyone was so professional. Thanks for making this an awesome experience! 

STEVEN D. 

on Birdeye

4 years ago

The Pennymac team provided great customer service. I would use them again. 

Mark B. 

on Birdeye

4 years ago

The process took a little longer than I thought but everything went smooth in the end