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Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Took car in to diagnose and repair. Repair was not covered under warranty. Had to pay for diagnostic since repair was not covered. Tech quoted rear up against firewall O2 sensor. I took the vehicle home and diagnosed myself. Correct broken O2 sensor was bank 2 sensor 2 which is in the front of the vehicle. 10 minute job at most. I replaced the sensor myself. I called and asked to speak to the service manager to request my diagnostic fee to be returned since the vehicle was diagnosed incorrectly. I have called 2 times without... read more
I personally will not purchase from Peoria Nissan again. Integrity and honestly are absent. I prefer a straightforward and honest experience. If a dealership says they will clean the car before it leaves the lot, it needs to be honored. We were informed that this would be done, waited to have completed, then informed that they did not have time and to return to have this completed the following Monday. Returned to be informed, "we do not do that". Truly a poor experience.
Business response:
It's concerning to hear that the level of integrity and follow-through you expected was not met. We strive to provide a straightforward and honest experience for every customer, and we regret that your visit did not reflect those values. To address your concerns and ensure they are thoroughly reviewed, we encourage you to reach out to Eric Olson, our Sales Manager, at 623-815-5600.
Service advisor Art Madera was great, but there were issues with appointment and oil mess to clean up after. I made an appointment to wait for an oil change, but was told it would be multiple hours when I got there (that negates the point of an appointment). Luckily I didn't need the truck that day and Art got me an Uber home. Once I picked the truck up and drove home, I saw oil dripping from the skid plate in my driveway. I checked to make sure filter and drain plug were tight. There was oil puddled up in the skid plate and... read more
Business response:
While we're glad Art Madera was able to assist, we understand your frustration with the wait time and oil mess on your new truck. This isn't the experience we aim to provide. Please reach out to Emilio Tapia, our Service Manager, at 623-523-6281 to discuss this further.
had it in their shop for over a week for a fuel pump. had to have harbor Nissan fix a wiring problem. they said they had fixed
Business response:
We understand how frustrating it can be to have your vehicle in the shop for an extended period and still encounter unresolved issues. While we strive to ensure every repair is completed thoroughly and accurately, it's clear we fell short in this situation. To address your concerns and review your case in detail, we encourage you to reach out to Emilio Tapia, our Service Manager, at 623-523-6281.
Absolutely terrible. Monthly payment changed multiple times after going to sign paper work. Unprofessional
Business response:
We understand how frustrating it can be when unexpected changes occur, especially during the final stages of the process. Our goal is to provide clear and transparent communication, and we regret that we missed the mark in your case. To further discuss your concerns and work towards a resolution, we encourage you to reach out to Eric Olson, our Sales Manager, at 623-815-5600.
I had the worst experience with the service advisor Dan Stone. I will never have my truck serviced at Peoria Nissan again. I have had my vehicles serviced here since 2013.
Business response:
We greatly appreciate your loyalty to Peoria Nissan since 2013 and value the trust you've placed in us over the years. It's concerning to hear about your recent experience with our service department, as we strive to provide every customer with exceptional service. We'd like the opportunity to discuss this further and ensure your concerns are addressed. Please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Everything never going back again
Business response:
We would appreciate the chance to make things right. Please feel free to reach out to Emilio Tapia, our Service Manager, at 623-523-6281 to discuss your visit further. We value your business and would like the opportunity to address any concerns.
I bought the 2022 Genesis GV80 Prestige online from Peoria Nissan. My wife and I flew from Texas to pick it up. We arrived at the dealership around 7p on a Sunday evening to take delivery of our new car. I was assured it would be ready. Peoria Nissan delivered this expensive car to me with 1/4 tank of gas and a flat tire. To be fair, the sales team at this dealership is top-notch. Eli, the young man who was there to fill in for Matthew when I took delivery, was extremely helpful and did everything he could to help with the p... read more
Business response:
We regret to hear about the challenges you faced with your Genesis GV80 upon delivery and the issues with the service department. It's clear that the situation fell short of the high standards we strive to maintain. We appreciate your positive comments about Eli and Matthew Skinner, and we're glad their efforts stood out during your visit. However, the concerns you've raised regarding the tire repair and subsequent problems with your vehicle are certainly troubling. For further assistance with the brake issues and any other ... read more
I'm completely frustrated with this situation. I took my 2017 Nissan Versa Note SL in for service because it has been overheating since a routine check in May 2024. After bringing the car home, I discovered that the coolant overflow tank was empty. A few weeks later, while waiting in a drive-through, the car overheated. I used a bidirectional OBD2 scanner to check the fan, and since the original fan had never been replaced. I replaced the fan. Unfortunately, that was just the beginning of my troubles. The car overheated once... read more
Business response:
We genuinely apologize for the frustration and inconvenience you've experienced with your Versa Note. It's clear that we haven't met your expectations, and we regret the trouble this has caused. Please reach out to Emilio Tapia, our Service Manager, at 623-523-6281. He is committed to resolving this matter and will be able to review your case in detail to ensure we address the underlying issue effectively. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,048 reviews.
When is Peoria Nissan open?
Peoria Nissan is open now. It will close at 8:00 p.m.