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Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
I went to Peoria Nissan because I had an issue with my car not warning me when something was coming when I backed up. Scott rudely said my car isn't equipped with a sonar system and dismissed me. I never said my car had that system. What I believe the problem is the RCTA. They said they would get back to me in a couple weeks.
Business response:
We're disappointed to hear this as we strive to offer excellent customer service. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281 to look into your concerns further.
Horrible customer service. Will never be back. My concerns with my brakes were blatantly ignored. Was not told my tires were not rotated even though I paid for them to be rotated. Was not given a review of what was done as part of the service and what needed to be done. Was told I needed to to have brake fluid exchange done and took it to a different location the next day who told me it wasn't necessary to have that done at this point.
Business response:
Our diagnostic process encompasses visual assessments of wear and tear, along with mileage considerations based on manufacturer recommendations. This allows our customers the flexibility to select the services they wish to proceed with. We welcome the chance to discuss the specifics of the tire rotation and address any concerns you may have directly. Please allow us the opportunity to provide clarification and ensure your satisfaction. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523... read more
The worst experience ever. I have purchased new 20 cars in the last 50 years. This one was the worst worst worst!!! To this day, and it has been 2 mos, I have no idea what I paid for the in a breakdown. What the tax was, the license tags, what I was given for my trade in. I was there 4 hours and several times I said I need to leave and think.... No no no! I bought the car. I left my old car but there was not a single moment of "happy" with the new car. I would NEVER recommend this dealership.
Business response:
We'd be happy to provide you with a copy of your financial documents as well as answer any related questions regarding your purchase. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further.
My check light engine keeps turning on, my air conditioner is making her very loud noise, they were glad to check it out I'm thankful for that. But could not find anything wrong so I'm driving around with my car light engine turning off and on and a big loud noise when my air conditioner is on.
Business response:
We'd like to go over our findings with you directly. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Not Good, left with missing a lug nut. Left with a battery that was over 4 years old and broke down! Went and had an oil change the following day and was noted I was a qt low. FYI... service was to have my air conditioning ck was not blowing right AND a thorough ck.... my maintenance agreement was ending in 800 miles. NOT SURE WHAT THEY REALLY CHECKED ....waited over 4 hours
Business response:
We'd like to look into your appointment further. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Took over six weeks to get a second key for a new car.
Business response:
We appreciate your patience during your ordered part. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further and answer any questions.
They "failed" my brake fluid during my "multi-point" inspection even though it had been changed 2 days prior. When I asked what was included in this inspection, the service writer said "we check the fluids". When I said if they actually did check, they would have seen that the brake fluid was new. He did not like that response, and then he went on to state that they go by mileage. Well, which is it? The "recommended services" on my report included brake fluid replacement to the tune of $144.95! Why would I trust them to do t... read more
Business response:
We'd be happy to go over your service appointment with you and answer any related questions. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Not good. Waited 5 hours for an oil change. Didn't get tire rotation Big miscommunication
Business response:
We're disappointed by this feedback but we would be more than happy to go over our findings with you as well as answer any further questions. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
The dealership has changed (for the worse) since we first started buying our vehicles there. The service department now seems to be more intent on selling (overpriced) services rather than doing the right thing for the customer. We've had two recent bad experiences where we were given incorrect or misleading information. We're taking our Nissans elsewhere for service going forward.
Business response:
We're a bit confused by this feedback but we would be more than happy to go over our findings with you as well as answer any further questions. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,048 reviews.
When is Peoria Nissan open?
Peoria Nissan is open now. It will close at 8:00 p.m.