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Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Service department and service manager unwilling to properly diagnose and repair the issue with the drivers front seat moving forward when stopping and moving backwards when acceleration from a stop. Took my vehicle to another dealership and they immediately diagnosed the problem and repaired the drivers seat issue. Now I can safely drive my rogue. Hoping management reads this and call me.
THE INITIAL SALE (SEBASTIÁN, KENDRICK AND TRAVIS) WAS GREAT! THE FOLLOW UP (ON THINGS THAT I WAS TOLD WOULD BE FIXED) WAS/ IS AS OF THIS WRITING M.I.A. THEY HAVEN'T KEPT THEIR WORD! OH WELL, LIVE AND LEARN!
Business response:
We're a bit confused with this feedback. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss any concerns regarding your purchase further.
Not good. Many not needed recommend services but no fix for check engine light. Had to take it to another mechanic to find problems!
Business response:
We're a bit confused to hear this feedback as our team had found 10+ areas of concern with your vehicle and multiple of those would've caused an engine light flip. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281 to discuss our findings with you directly.
Round 1. Set an appointment, upon arriving they said it would be 1.5 hours, for an oil change. Seemed a little ridiculous for a basic inspection on a car that had less than 4000 miles. Aside from trying to upsell me on useless services people fall for it, wasn't a terrible experience. Round 2. Had an appointment said it would be over 2 hours. I left and will never go back there except to fulfill recalls and warranty services. The service department is either horrible or a joke, I thought it would be nice to not have to maint... read more
Business response:
We appreciate your patience in that it is busy in our Service Drive due to seasonality factors in Phoenix. Should you wish to discuss this further, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
not the greatest service, and gave me paperwork that car needed more service but they just did that service 2 months prior they had no record of doing it.
Business response:
All services completed are notated in our system for transparency for both the customer and internally. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281 to look into this further.
My car died several times on the freeway. The first time it was a "glitch". the power was clearly failing while I was driving anywhere, but I wasn't due for a new battery yet. I didn't feel confident in the car anymore and traded it in. I'm scared of electric vehicles now.
Business response:
We're disappointed to hear you've had this experience with your purchase. We'd be more than happy to go over our findings and answer any related questions. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
sloppy oil change, burning smell
Business response:
At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281 to discuss your appointment and any concerns further.
Very expensive for what they did. They didn't do a complete system flush (overflow tank). We still continued to have issues for a few days. They told us several other things were wrong and quoted exorbitant prices, that a second and third opinion says are not wrong with the car. We will not go back there again.
Business response:
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated.
Truck went in for oil change and tire rotation. When I picked up my truck, I got half way home and low tire indicator was on as it was when I took it in for service. Part of the service is suppose to check tire pressure and I had to turn around and take it back to dealer. I ask the service manager if checking the tire pressure was part of the service and he said yes. Told him what the problem was and he had them take the truck back and check the tires. I was told all tires were at about 28 pounds pressure and they took them ... read more
Business response:
We want to apologize for any mistake on our part during your service department as this is not quality we strive to provide. We hope we were able to fix what was missed. Should you wish to discuss this further, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,048 reviews.
When is Peoria Nissan open?
Peoria Nissan is open now. It will close at 8:00 p.m.