This profile has been claimed by the business owner or representative.
Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Well I only went in for an oil change for my truck. But when my wife took her car in we dropped it of for diagnostics. Friday around noon. Told them to take there time after 3 days we decided to call and they said they didn't know where my wife's car was or ticket. So after no hearing from them we call agin and they had lost the car and never worked on it. So long story short after a week they lost our car and then tried to sell us a bunch of unnecessary stuff.
The service department lied and said the work had been completed. Nothing was done to the car. One of the employees was so stoned he was unable to put a price of paper in the plastic bag. Untrustworthy, worst car lot I have ever been to. Too bad 0 stars is not an option.
Business response:
We regret that your recent experience with our service department did not meet your expectations. We take issues like this very seriously and are committed to addressing them promptly. To resolve this matter, please reach out to Emilio Tapia, our Service Manager, at 623-523-6281. Emilio will be able to investigate the situation further and work towards a satisfactory resolution.
**Copy from my yelp review** I've brought my car here before and had good service so I returned after speaking with another advisor I was well aware my Frontier had radio issues of randomly restarting when using bluetooth or usb connected. I planned this trip to the service department in advance due to not having time to give up my transportation for extended period. I planned for 3 days as this is a known issue with the Frontier (Nissan has a Technical bulletin on issue) so 2 days at the shop with an early appointment to st... read more
They left both battery terminals loose. So much so the car acted like it had a dead battery. They also didn't fill my coolant tank causing my car to overheat.
Stressful, got pressured into buying a higher cost car, they insisted rolling over 2 grand onto a new loan was so impossible to do, but I do not believe that's truly the case. I should have held my ground and insisted on the lower priced car. I found out the 2nd car I test drove had been sold to them 10 months prior, which gave it away that they just wanted THAT one gone. Its fine, far from perfect and I think I would have had less "sway" while driving on the freeway with the 1st car. Boo!
Business response:
Thank you for sharing your recent experience at Peoria Nissan. We sincerely apologize that your car buying experience felt stressful and pressured. At Peoria Nissan, we strive to provide a transparent and comfortable car buying experience for all our customers. We would appreciate the opportunity to discuss your concerns further and ensure a more positive outcome. Our Sales Manager, Eric Olson, is available to speak with you directly at 623-815-5600. We value your business and hope to regain your trust.
Was an okay experience. My only problem was when I went to pick up my vehicle, they stated the car was running like new after leaving it there for 3 days. Didn't even drive half a mile before all my issues came back on. Took the car back and they fixed the issue the following day. The least they could've done is fill up my gas tank instead of leaving it only at 30-25 miles. But that's my only complaint
Business response:
We'd be happy to speak with you about your appointment. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Bait and switch diagnostic which ended up with fees. 400% markup on "repairs".
Business response:
We understand you talked to our service department regarding your recent appointment. Please contact Emilio Tapia at 623-523-6281 if you have any questions, or would like additional information.
Poor at best. The sales team, and service advisors are top notch, but should you need actual service don't take what you buy here, here... let's me explain. I bought a truck here in February, it's not April.. I've only had it for 2 weeks total time, they had it since trying to fix it... and its still not done correctly. I appreciate them giving me cars to drive while they have it in their shop, but when i get it back, nothing is fixed, they erase the codes but not fix the issue. They have had the truck in their shop more tha... read more
Business response:
We'd like to go over your recent service appointment and recommendations with you directly. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Not good. Will not go back
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,048 reviews.
When is Peoria Nissan open?
Peoria Nissan is open now. It will close at 8:00 p.m.