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Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Once You buy from them, They don't know you anymore. We have called and left several messages and no one has bothered to even call us back. They're really nice, Really accommodating but once you sign you're an unwanted intruder. If you're looking to buy but then never hear from them again then this is the place for you.
Business response:
We're concerned by this feedback as we strive for transparency and open communication with our customers while delivering excellent customer service. We want to address you directly to see how we can assist, please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further.
Customer service was terrible!!!! Waited for long hours, no point in setting appointments. You might as well walk in. Youll be waiting hours either way. 4-5 hours. Sometimes 6.5 hours!!!
Business response:
We're disappointed to hear about this feedback. Parts and labor issues have unfortunately affected our service times and we're trying our best to be accommodating for our customers. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281 to address your concerns further.
I refuse to give Peoria nissan anymore surveys. I gave them a good survey, and then I came back for tires and gave them a bad survey, and they put the bad survey on the person that did excellent work for me and the person that did terrible work thats a good survey so obviously they dont know what theyre doing with their surveys and they dont read them so they will never get another survey from me
Business response:
Were concerned and confused by this review and want to properly address you directly to understand the situation further. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Poor communication between service rep and myself. No call back in spite of three messages. I went to pick up vehicle after 3 days and service advisor had taken the day off. After spending $700 plus for work I at least expected a thank you. This is one of the reasons I went to another shop last time.
Business response:
Were disappointed to hear you werent satisfied with your service visit. Wed be happy to address your concerns and answer any further questions, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Extremely pushy as well as took my phone and completed customer experience survey for me after the sale. I never even saw how they rated themselves on my survey.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further.
They took my truck away within a week because of a bad survey. Spoke to the GM Chuck Morris. He did not care to hear what I had to say, he sided with his employees. I gave him a week to find a solution. He did not care to help me in anyway. I asked the GM to provide me with a credit for making me drive 3+ hours to the dealership and no solution. He said I could but I won't. Horrible horrible experience and terrible GM at Peoria Nissan
Business response:
Were disappointed to hear about this experience. We want to speak with you directly to address your concerns. Please contact Vladimir Vasilevitsky at 623-815-5600 to discuss further
Sold me a car is excessive rust on the axle, transmission, brakes, and frame. had to have my mechanic inform me of these issues and advised to take the car back. Nissan tried to play it off and even blame me because I didnt have a mechanic look at it sooner and so as to keep the dealership honest. In the end they did take back the car but said that they couldnt return all the money because of taxes. NEVER buy from them they will scam you.
The salesman Isaiah was a new hire and did his best. We planned to do the last test drive on Thursday and when we arrived at the dealership they could not find the car. This was for the second time. I test drove the car. There was no key fob for the car only a single key. The car had 10 miles of gas for my test drive. I had to YouTube how to use the single key to get in and lock the car. Now everytime I use the key instead of a keyfob the alarm goes off until I put the key in the ignition.
Business response:
We're disappointed to hear that you aren't satisfied with your vehicle. We would be happy to discuss further what we can do to help and address your concerns. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further.
This dealership is awful when it comes to serving their clients and constantly harass you to get another car. Do not go here
Business response:
We're disappointed you feel negatively towards us. We don't want our customers to feel forced into anything they are not comfortable with. We want to address your concerns further, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,048 reviews.
When is Peoria Nissan open?
Peoria Nissan is open now. It will close at 8:00 p.m.