Pet Emergency Treatment

Marcie M. 

on Yelp

15 years ago

My husband and I were much more upset than we thought we'd be when we found our cat deceased. When I called about cremation, then started crying on the phone, the staff was very sweet and patient until I got it together to speak. They were was equally sweet and helpful when we came in. They made an unpleasant experience better. I never thought I'd be a 40 year old woman sobbing over a cat but I was, and so was my 6 foot 2", 225 pound husband! We appreciate that your facility exists for these situations. We think you ... read more

Erin W. 

on Yelp

a week ago

I have been waiting with my dog for 6.5 hours tonight and have not been seen. I have tried to be understanding, realizing that some serious emergencies have come in, but this place needs more doctors, technicians and staff. UPDATE: It has now been 7 hours since I arrived. My dog has black poop and could have internal bleeding. For the last few hours, I have been told that my dog is "next." I just pointed this out to the staff, along with the fact that 3 other non-emergent dogs have been called in to be seen over the last ha... read more

Joy B. 

on Yelp

3 weeks ago

I'm pretty upset about the service from this place. my dog is still sick and they charged me 1K in diagnostics with NO resolution. they stated he needs a UA but don't provide him one even after retrieving 500 mL of urine. they Rx pain meds and anti inflammatory yet no change in his behavior. I feel like they just collect $$ and tell me to come back just to get more $ out of me. I'm so stressed about my poor dog. 

Ky H. 

on Yelp

4 weeks ago

Cleanliness, staff that actually care and pricing is horrible. This place is ridiculous, I brought my kitten here after an emergency situation, the staff were not gentle, helpful, or informative at all. When I asked questions about what's going on everybody looked at each other or would tell me my kitten was doing better. they were supposed to call me around 5am after surgery time to let me know how it went and it was delayed by 2 hours? over the phone they literally explained they forgot to call me with an update. my kitten... read more

Aeryn M. 

on Yelp

6 months ago

Yall need better phone etiquette Papalsndnalsjsoaolapapcnalalslsk that was me typing to hit the 85 characters minimum 

Beth B. 

on Yelp

8 months ago

I've brought two pets here, one needing to be euthanized and I agree with the comments that the staff is amazing. The prices are not. I do appreciate them being open 24/7 as well. My cat had cancer and was nearing the end of his time. We had an appointment scheduled for Friday but he took a turn and I knew he wouldn't make it so we spent the entire day with him and brought him in in the evening. Over the phone I was quoted $195. I brought $300 with me, all I have until my next paycheck. They asked if I wanted ashes back and ... read more

Jolee E. 

on Yelp

a year ago

If I could give this place zero stars, I would. My friend's dog was puking worms nonstop, and when taken here, they brushed it off and refused to help. We later found out she had a serious blockage in her intestines (from another clinic). How is that not an emergency? The staff here are apathetic, careless, and completely lacking compassion. The two ladies up front were also constantly being rude, and making faces towards us. They act like they're running a business, not an emergency hospital. If your animal's life depends o... read more

Emma R. 

on Yelp

a year ago

Arrived around 5:50 pm, my dog had been violently sick throwing up worms since 4am. My husband had called and was told that since she was throwing them up we needed to bring her in sometime the same day, that they could get her in within 10-15 minutes. My dog and I were then placed in the quarantine room for about 3 hours. I then said that we could wait in the car as my phone was dying. During our stay in the quarantine room my dog was consistently throwing up still. At the time we arrived there was only one person ahead of ... read more

Tia R. 

on Yelp

a year ago

the customer service was the only reason I feel this place deserves more than than 1 stars. The front desk workers were friendly and accommodating to the fact that I had to bring my young baby with me. However this does not make up for the extreme price gouging that happens here. My cat was seen for what turned out to be a dislocation injury to his back leg, that I was told would need a consultation for surgery. They set the leg in a cast as a temporary measure, but not a permanent or long term solution. Just purely as tr... read more