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Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company is impossible to deal with. Install team left without getting everything working. Then two service appointments go by without anyone coming to fix anything. Calling is a nightmare as you have to wait on hold for 2+ hours and their callback system doesn't work.
Business response:
Hi ******, we are here to assist you in every way possible. Our team has located your account and someone will be reaching out to you soon. Thank you for your patience.
This has been a nightmare. After solar panels were installed, we have had nothing but trouble. Power home solar (at that time) had to come out 5 times. first snaps were bad then panels were bad they both were replaced. then again called and complained again 4 more times after they tell you they will be there and then they reschedule you have to wait another month. We have also had problems with their financial institution, not getting a correct amount to pay. they didn't apply the amount we had to pay down on the system. Now... read more
Business response:
Hi *******, we are here to assist you in every way possible. Our team has located your account and someone will be reaching out to you soon. Thank you for your patience.
It's really unfortunate that I have to write this negative review. When we started our journey to solar it was with "PowerHome Solar" which did a great job installing our system. We are happy with the system and all of the perks that "going solar" has to offer. Unfortunately, at the tail end of our experience, PowerHome Solar was purchased by Pink Energy and that is when everything went downhill. As part of our original agreement, we are owed a rebate check (money that WE borrowed that was to be returned to US). Well, after ... read more
Business response:
Hi ********, we are here to assist you in every way possible. Our team has located your account and someone will be reaching out to you soon. Thank you for your patience.
In October 2021 I ordered a Solar System for my house. I was told at that time that the system would be up and running no later than the end of December. The sales person stated that I had to have a battery backup Due to Tennessee state law. Which is not True.After after 9 months of trying to get the system up and running, I have experienced the worst customer service possible. From Setting appointments and people showing up to schedule changes where people show up without notification The customer service center is *** over... read more
Business response:
Hi ******, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.
IF I COULD GIVE LESS THAN 1 STAR I WOULD! I'VE HAD 18 SOLAR PANELS PUT ON MY HOUSE IN MAY 2021! I HAVE BEEN PAYING SUNLIGHT $208.00 A MONTH SINCE JUNE 2021 AND PAYING DUKE ENERGY $350.00 SOMETINES UP TO $398.00! MY DUKE HAS BEEN IN DISCONNECT 2 TIMES SINCE I HAVE HAD THE PANELS! THEY SAID AT THE MOST I'D PAY DUKE WAS $95.00 IN THE WINTER "IF" I HAD ENOUGH ENERGY STORED UP IT SHOULDN'T COST THAT MUCH! I HAVE A 2 BEDROOM HOUSE WITH A FULL BASEMENT! MY BILLS SHOULD NOT BE THIS HIGH! I'VE BEEN PAYING FOR SOLAR FOR OVER A YR AND ... read more
NOPE dont do it. You will regret it. Go anywhere else.
Business response:
Hi ******, are you a customer with us? If so, please provide us with the name on your account so that we can have our customer care team assist you. Thank you.
I have to give you a star to tell you how sorry this company is. Signed papers almost a year ago and still not turned on. This is Absolute Bullshit!!!! I want a REFUND!!!!
Business response:
Hi ******, we are here to assist you in every way possible. Our team has located your account and someone will be reaching out to you soon. Thank you for your patience.
Do Not fall for the lies. My system is nonfunctional and has been since ********** to request service, and you spend all day on hold. Try to join the queue by having someone call you back - no return call. If you get through to a person, it will be 3 months before they can provide service. Doesnt matter that its the same problem for the third time in less than one year. Doesnt matter that you are paying your loan AND your electric ****. I have never seen anything like it. I was so foolish to buy it, and now Im out $600 a mon... read more
Here I go again! I had my panels (14) and generator installed 8/17/20. May/2022 lost citywide power. Generator didnt kick on. Immediately I tried calling after the third day I tried again. A time was scheduled for the to come out because it was stated that they can see the problem. No show, no call..Again calling around seven times to no avail.iSSUES: I Paid $49,728.66 for a system that doesnt work..Customer Service doesnt exist there. The people sound good and promising over the phone when you do reach a human BUT no follow... read more
Business response:
Hi *******, we are here to assist you in every way possible. Our team has located your account and someone will be reaching out to you soon. Thank you for your patience.
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is closed now. It will open at 9:00 a.m.