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Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We met with our salesmen for over 4 hours and I asked every question possible. We were told we didn't need a battery for the system since we had just installed a generator so it would not be necessary as it would only supply us with power during a power outage. So we opted not to get the battery and instead just went with the panels. Fast forward a year and a half. We have had issues with the ** Link, spent over 6 hours on the phone on hold waiting for customer service. Finally got told that Generac would have to handle the ... read more
Business response:
Hi ****, we are here to assist you in every way possible. Our team has located your account and someone will be reaching out to you soon. Thank you for your patience.
I got the solar panels before it was pink energy and have nothing but problems with them! From taking months to get my system installed to now having issues and not being able to get them fixed! Every time I call I get someone that has a attitude with me and telling me that on their end nothing is wrong then switch me to tech support telling me something is to them switching me to scheduling and its always 3-4 weeks before they can have a tech come and look at it! AVOID THIS COMPANY!!
Business response:
******, we are sorry to hear of your delays, and I know our team is working to address your concerns with your system. Thank you for your patience as we work through that with you.
The whole sales department will lie and say anything to get you to sign the contract. After you have permission to operate, the stop returning phone calls and are not worried about completing the job. If you are lucky enough to get thru to someone in customer service, they will juts hang up on you and not return phone calls. They are a terrible company that I would not recommend my worst enemy to.
Business response:
Hi *******, we are sorry to hear about these issues. We will have someone from our customer care team reach out to you and assist. Thank you for your patience.
We have to check every day to see if the panels are still working. They go out frequently and the customer service is truly shameful! They put us on hold for hours. When we do get a repair date, it's months in the future. Once they came and didn't fix the problem, so we had to go through all the hassle again. Meanwhile, our electric **** is just as high as ever and we have to go on making payments for the useless solar panels. This company shouldn't be allowed to continue operations!
Business response:
Hi Deeahn, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.
This company lies. We were mislead into signing with them. The sales man promised our electric **** would be slashed and that we would receive almost half back of our initial purchase price from our next year taxes . Nothing has appeared as they said it would. We got nothing back from taxes and we pay more now on our electric **** then before... AND HALF THE **** THE PANELS DO NOT WORK!! You also can never get anyone to answer the customer service line!! If I could rate them a MINUS 1 then I would DO NOT DO BUSINESS WITH THI... read more
Business response:
Hi ****,Please know our team is working on your system's issues. You can always email us at ****************************
This company has lied about my energy ****, reimbursement on my refund, taxes credit, not to mention its been a whole year still trying to fix the wiring to pass inspection. Pink energy is a joke and the sales person will rip you off, having to to purchase more panels than needed. I wish I have never got theses panels. I still pay the same amount to Dominion Energy as I was before.
Business response:
Hi ******,We've tried to reach you recently. Please call us at************ at your earliest convenience. Thank you
Had my SOLAR SYSTEM installed in April ** 2021 for $56,000 ??I HIGHLY ??dont recommend this company started with PowerHome Solar and now PINK has taken over the company not any better was hoping it would of gotten better customer service . Every couple months I have the ** links that stop working . SIX months ago I got them fixed after waiting a month for a service tech appointment. Now I have a ** link down again spent the whole day trying to get a hold of customer service six hours on hold and left three messages to call m... read more
Business response:
Hi *******, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.
We had our solar panels installed in April of 2021. We were told by the Salesperson, that we could use the installation on our Federal taxes. We would get back a certain amount this yr, next yr and in ****. What a joke.Then we have had nothing but trouble since the installation. The installation team rushed to get ours done so that they could have a 3 day weekend. We were never showed how to work the system, as we were told that they would do.Our system has been down 95% of the time. You call **************** and you are luc... read more
Business response:
Hi ***, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.
We were suckered into this scam just like everyone else. The crew showed up for install on the last day they guaranteed it would be completed by, May 3. They cut our air-conditioning units power cord then just slpiced it back together, drilled several holes in our brick wall, broke a water line that flooded our basement, placed the battery where we can't even use our basement door for loading or unloading anything. When we spoke to the *******, he said he put in a slip for the damages. The electric company came out and gave ... read more
Business response:
Hi *****, thank you for reaching out to us. We are here to help in every way possible. Someone from our team will be reaching out to you soon, we appreciate your patience.
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is closed now. It will open at 9:00 a.m.