Pink Energy

James F 

on BBB

3 years ago

We got a ton of promises and the only one they have held up to is us paying a payment. My system still isn't working and its been almost a year. It is destroying my families finances and I don't know what to do. We are currently paying a large electric **** with an even larger **** from them since there large tax credit to reduce payments was a farce. Their customer service is a nonexistent, as every time I call it I am put on hold for an hour or so only to be put on a call back list that never calls back. I even received a ... read more

leah s 

on BBB

3 years ago

My experience with this company has been positively awful. If someone should ask me to refer this company, my reply would be to investigate another company. I had my solar installed the end of April, 2022. I was told that I should been seen by DTE ( the electrical company for *******, ********) and someone from Pink Energy for my inspection. Since late May of this year, I have called several times to get some information as to when this could happen. I listened to a recording, (not a person) was told to push several extensio... read more

Diana C 

on BBB

3 years ago

We purchased our system November 2021 but It was not installed until February 2022 and only after several calls to customer service and our sales rep (who also left the company). It is July and we are waiting for someone, ANYONE to come turn our services on so that we don't have to pay both our regular utilities AND pay for the panels. We cannot afford to pay both and, since March (following physical install) we are expected to pay both - I REFUSE! They can come get these panels OFF our home from where we stand! I WILL NOT P... read more

Jerry S 

on BBB

3 years ago

they came out and put in our solar about 3-weeks ago and told us they would be here on tuesday july 12th to do there final inspection and to get us up and running the utility company came out that day and changed over our meter but pink energy didn't come out to do there job we have contacted them several time and can't get a answer as to why they never showed up or when they will come out to finish there set up at this time we feel that they should help us on paying our utility **** the solar was put in on our summer home a... read more

WILLAM S 

on BBB

3 years ago

I was promised a rebate check on my home Solar system 30 days after installation. That was six weeks ago. When I call I was told "accounting is releasing the check". This tells me Pink Energy is insolvent.DON'T DO BUSINESS WITH PINK ENERGY 

Jessica G 

on BBB

3 years ago

They dont even deserved a star! Everything is a mess with them. Have the system for a year now, it took them 6 month to redo the drawings and send multiple times the papers to the ****** After going back and forth with the a month ago finally all the papers where finished. But guess what? The system is not even reaching the numbers that they promised, when I called them we are in PRSV failure due to some malfunctioning on the system. Generac sent a letter that they will help. We still waiting for the day that they work but I... read more

Jimmy E. 

on BBB

3 years ago

Was excited to get solar. But this company is not performing to the level someone needs. Need a working system and 3 months after panels were installed. Still waiting for the system to operate. They are horrible at communicating. Fail to meet even the slightest of expectations. I am posting this not so stellar review to convince the next person to go with a better company. They are not the one to get a system started for you. 

Nichole S 

on BBB

3 years ago

A joke. Waste of money. Had to replace a heating and ac unit after they came. A leak in my roof under the panels. Can't get through to anyone and when we do, it's basically made out to be our fault and something we've done wrong on our end. Representatives are quick to get a attitude. Even the supervisors. They have no better answers than anyone else you talk to and never follow through with checking back with you to see that your issues are being fixed. No one can help! All you can do is wait on hold and get transferred to ... read more

Teresa T 

on BBB

3 years ago

After thinking about the amount of money we wont be saving we decided we no longer want to go solar. Finding a number to call for customer service is impossible but I finally found one. After being on hold/ waiting for a call back I was told we couldnt cancel our project after 7 days of signing the contract. Its been 30 days. We no longer wish to go solar but are being forced to continue. I should have read the millions of bad reviews the BBB have on you already!