This profile has been claimed by the business owner or representative.
Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience I've ever had! We were sold on the dream of green energy and the promise of self sufficiency by their sneaky sales tactics, only to get roped into a financial nightmare with equipment that fails more often than it works! The customer service department is facetious and pretends to be nice but then they just transfer you to a nice hour long hold time until you decide to hang up! Pink energy is great at 2 things, lying and taking your money, everything else they fail horribly as a business! This kind of crooke... read more
Business response:
<p>Hi ******,</p><p>Please know that we are committed to helping you. Someone from our ************* team will be reaching out soon.</p>
I have tried to get results for the completion of the Sollar Panels installation since February of this year 2022. They left a hole in my wall in my garage, which they keep sending someone over to do nothing. Still waiting to get online as I am about to make a second payment for something that I am not using. I was promised this and that only to see nothing is done but continued promises. I would really like to have issues solved and my panels on line. The inspector told me that the inspection didn't pass, but the very next ... read more
Business response:
<p>Hello *****,</p><p>Someone from our ************* team will be reaching out soon. Thank you.</p>
Pink Energy came yesterday to install June 21 and did not let us know they were coming. They went directly to our backyard and began setting up the post mounts. The second day June 22, Pink Energy had installers. They stuck an installation hose through my daughter's upstairs window and it exploded causing installation to go everywhere even all over the other bedrooms and bathrooms. They claimed they couldn't get a cleaning company here to clean it and didn't know when. No one can sleep upstairs. Co2 and fire alarms kept goin... read more
Business response:
<p>Hi *******,</p><p>There is no excuse for that kind of behavior and we are very sorry to hear that. Since we cannot find your account, please email us at**************************** with as much information as possible. Thank you.</p>
First our salesperson said they would be at the install. She wasn't. She found a new job, we was never notified of this. Since the system has been installed the system doesn't stay connected to the internet. After many failed attempts they finally direct wired it. It still isn't working. During this process they drilled through my electrical wires. I was told they would be out on Monday to fix it. No call, no show. My husband ended up fixing the wire so that we could plug our refrigerator back in. Still haven't talked to any... read more
Business response:
<p>Hi *******,</p><p>We're sorry to hear about your situation. Someone from our ************* team will be reaching out to you soon.</p>
Your customer service sucks!! You call and get put on hold for over 15 minutes. The installation team are great!! We ordered an additional 6 panels thats what your engineers said would fit. Not!! Not even the 320 but you came out with 400 this was the after the initial install of 13. You came back with the 320 only 4 fit!! Didnt arrive until noon because they had to stay for a meeting! We now need snap RSs but they have to make a different thing I think it was called a trouble ticket. Why? Bring them when you come to finish ... read more
Such a fragmented company! Im a very patient person but the lack of communication- poor costumer service, and taking over 3 weeks of being put on hold for over 2-3 hours at a time to just to talk to the right person just shows the lack of pride and accountability from this company. This broke me down! Misinformation and lack of disclosures plus the fact that not one of the many people I have talked to seem to know what they are talking about and puts me on hold for long periods of time. This one lady was really trying but de... read more
Business response:
<p>Hi Liz,</p><p>We're sorry to hear about your experience. Someone should be reaching out to you soon. Thank you.</p>
I had this company (known as Powerhome solar at the time) install a solar system on my barn roof in 2019. They ran metal conduit from the barn underground to the main electrical panel on my house. I assumed that everything was installed correctly untill recently. I went to ************ the rear hatch cover for my septic tank and found that the metal conduit was placed right over top of the hatch! I called the company (now known as pink energy) to have a technician come relocate the conduit. A tech came out and said that the ... read more
Business response:
<p>Hi Ashley,</p><p>We see our team has been in contact with you and we hope to resolve your issues soon. Thank you.</p>
The process started last August 2021 After multiple complaints and delays and different teams etc the install was completed February 2021 However my system is still not functional It has failed the required test to have the utility switch out the meter Essential Im for the last 2 months Ive paid the finance company for service Im not receiving I counted the finance company to complain but they were pretty useless Im just gonna close my checking account Maybe not being paid will help bring my case to their attention I would n... read more
Business response:
<p>Hi *******,</p><p>Our team is working on your issues and hopes to have them resolved soon. Thank you.</p>
The good: Our on-site sales consultant, *******. He was prompt, friendly, informative, respectful, and transparent. Had he handled the entire consultation, we would have likely been sold.But after explaining the process, ******* said he had to call in to a "senior account manager" who would handle the remainder of consultation by entering our information. I had already provided a 12-month breakdown to the person who scheduled the consult, but it was clear that was never passed on to *******. I gave him a new copy which he se... read more
Business response:
<p>Hi *******,</p><p>We're sorry this was your experience. We hope you'll reconsider us in the future. Thank you.</p>
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is open now. It will close at 6:00 p.m.