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Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed the initial purchase in late October 2021. As of May 19 2022 they have still not even been turned on. They said the installation would be done in one day. It took 3 WEEKS for the installation to be completed with them at the house for 3 days in those 3 weeks. After the installation they were required to make an appointment with the electric company to get them turned on. A month went by with them telling me that they were unable to connect with the inspector. I called the inspector who then told me that he had reach... read more
Business response:
<p>Hi *******,</p><p>We're sorry to hear about your experience. Someone from our ************* team will be reaching out soon.</p>
Worst company I have ever dealt with. Our Panels were installed a year ago and is only producing at 59%. We are still paying for electric and the panels. We want their product off our house. Their customer service has one number for EVERYTHING and has absolutely no follow thru. If you see them run... The owner is a waste of breath and is just a shady salesman. So disappointed! Next step is litigation.
Business response:
<p>Hi ****,</p><p>We're sorry your experience with us has not been a positive one so far. Our team will be reaching out to you soon. Thank you</p>
Installation took almost 5 months. Then the system was turned on before the utility inspection. Utility inspection allegedly scheduled fo 5/20. Utility showed up 5/19. No ************* ********* utility inspection 6/16 with no explanation why 5/20 was cancelled. Absolutely terrible customer service.
Business response:
<p>Hi *******,</p><p>We apologize for the confusion on the inspection. A member of our ************* team will be in contact with you soon. Thank you.</p>
Let me start by saying I have read many of these complaints against Powerhome/Pinkenergy and the response seems to be the same. I just hope that by filing I actually get my issues resolved, my expectations of my solar panels met and compensated for the extensive period that Ive dealt with this issue. At this point when I have family members, friends or guests ask me about my solar panels, I am honest by saying I have been ripped off and actually paying more for my electricity (solar panel loan and local electrical ****) than... read more
Business response:
<p>Hi *****,</p><p>We're sorry to hear about your experience. Someone from our ************* team will be reaching out shortly.</p>
NOBODY ANSWERS THE PHONES OR CALLS BACK. I have sat on hold for hours. Its been weeks since I was told Id receive a call back. Awful company.
Business response:
<p>Hi Katelyn,</p><p>Someone from our Customer Experience will reach out to you shortly.</p>
Pink Beware!!!New name for powerhomesolar!!!Total scam by one liar and thief!!!!
Business response:
<p>Hi *****,</p><p>Sorry to hear about your experience. Someone from our team should be reaching out to you soon.</p>
They are Rated at 3.38 out of 5 ********* too ******************* They Got My Money in Dec. 2021 and still no Solar Power.My Wife is On OXYGEN MACHINE!!!!!SHE COULD DIE.DO I TAKE THEM TO A FEDERAL DISTRICT COURT?
Horrible **************** and *********************** (PinkEnergy/Powerhome) has very poor operations in many areas. They run like they were created by a shady used car salesman with no knowledge of operations and customer service. The only thing they do well is sell. Installation was quick but poorly done; hooked up battery wrong and emergency cutoff switch was wire in backward (On was Off; Off was On). I received no education about how to run the system after the install. When I found out the system was not running right n... read more
Business response:
<p>Hi Ray,</p><p>We're sorry to hear about your experience. Someone from our team will be reaching out to you soon. Thank you.</p>
I've been dealing with poor/no customer service. I bought a ***************************** system that still does not work, along with electrical issues in my home since the installation. Every call is put on hold forever. if I do get a call back, it's put into the same hold zone. I expect a resolution very soon, my next response to Pink will come from a Lawyer.
Business response:
<p>Hi ****,</p><p>Someone from our team should be reaching out to you soon.</p>
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is open now. It will close at 6:00 p.m.