This profile has been claimed by the business owner or representative.
Pink Energy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service ever. When sales man arrived he asked what it was I wanted out of solar. I told him I had heard that *********** had a buy back program and that I would like to produce enough power to have the buy back program pay for energy and solar panels. He looked it up and stated that they do a buy back and have net metering. He stated that I would need the batteries due to the dark hours consuming any excess power I produced during days. 2ndhe stated that I was eligible for a $4000 dolar rebate from duke energy... read more
Business response:
Hello *******, we will be reaching out to you to address these concerns. Thank you.
Avoid Powerhome Solar - My system was installed 10 months ago and has made no power, the full installation is not even complete as I have no meter installed. Had numerous conversations and emails with no resolutions.
Business response:
Hi *****, We were at your home recently and tried reaching out to you this morning to see how things are going since our visit. Were sorry for any inconvenience. Please call us back so we can assess the work completed by our team.
It takes a very little g time to have full usage of your solar panels. Ours were installed the end of August 2021, it is now the end of January and we still are waiting. It is very hard to talk to anyone. They send you to the ******************** after you are on hold for one hour you are disconnected. They tell you to leave your number and they will call back. GOOD LUCK I will say the workers who come to the home are good. It is the behind the scenes office part that is very bad.
Business response:
Hi ****** Please understand that the issue in getting your system up and running properly right now is with your utility company. They have all your information and we are currently awaiting their review. Once we hear back from them, we will be able to move forward. Thank you for your patience as we work to get those answers on your behalf.
We purchased the services from this company only to have holes in our carport roof, trash in our yard that was left for us to clean, metal poles drilled into the concrete that were partially blocking access under my driveway, holes in our siding, wires rolled up and tossed in areas that are connected to god knows what, waited almost 4 months to even get turned on, several return visits from service techs that have required time away from work, new electric panel had 3 loose parts that caused lights to go on and off, during 4... read more
Business response:
Please know were doing everything we can to fix your issues and we are scheduled to visit you again soon. Thanks for your patience as we work to resolve them.
I would not purchase from this company .I have a solar panel system that does not work and was installed in mid 2021. They have been out to my house numerous times and still does not work . I am paying a solar payment and also a electric payment, I have not saved any money off my **** like they explained when they sold me the system . We had a snow storm today and we lost power and nothing on batteries worked . Im so tired of calling these people and not getting anywhere .I think this company is a scam.
Business response:
Good afternoon,We are sorry to hear about the issues you are having with your system. We have located your account and see you have someone coming out on 1/19 to correct your system issues. We will have a specialist reach out to you to confirm this service and address any additional concerns you may have.
This is an absolutely terrible company. They lie with their high pressure sales team and when you actually sign up they practically disappear. I nearly canceled my contract multiple times because I had lost trust in them to deliver what they promised. Unfortunately I didnt cancel it before they started install but during install I learned that the system would not do anything that I was told it would. So I refused to let them finish the install and now here I am over a month later and still have not had anyone come back out ... read more
Business response:
Hi *********,We are sorry to hear about your experience. According to our records, we're still waiting on a response from you regarding our latest correspondence. Please call************, option 2 when you get the chance.
It took a year for my system to become operational because they failed 3 inspections. The customer service is the worse I've ever experienced. A month after it went online the unit had a bad pv link, which powerhome and generac, the maker of the unit, knew about prior to my unit coming online. And to get it fixed it will take 3 1/2 weeks. Steer clear of this company
Business response:
Hello,We are sorry to hear about the experience you have had thus far with the company. We want to ensure that all of our customers are taken care of. I see we had a representative reach out to you on 1/10 and she is currently working on getting this taken care of. We will update them of your review and ensure they are following up with you accordingly. We appreciate you bringing your concerns to our attention so that we can address appropriately.
I have called multiple times and left multiple messages with no response at all. This seems to be the theme with this company when trying to get support. However you can get someone on the phone or get a call back immediately when you're looking to purchase a new system. How ironic is that. My electric company came out and changed the meter out which I was told by you Powerhome solar that this would be the final step in getting my system activated and fully up and running after 4 months now of waiting. However after changing... read more
Business response:
Hello,We are terribly sorry for the lack of communication you feel you have received from the company. I see on 1/15 we had a representative reach out to you to help troubleshoot the issues you were having and now has an active case to help resolve your issues. We will follow this and ensure that you remain contacted and all your concerns are addressed.
They where great during the process of getting the solar panels. now that we have them they do not want to help me with my issues. Knowing what I know now I would go with another company. now I am making monthly payments on a system that only 2/3rds work. I have called about this issue as well as other issues. the last call I was on hold for 15 minutes and never spoke to a soul. I left a call back number and haven't received a call back.
Business response:
Hi *****, I know that our team has been in contact with you and we have a service scheduled to address the production issue you raise. Thank you.
Frequently asked questions about Pink Energy
How is Pink Energy rated?
Pink Energy has a 2.7 star rating with 1,830 reviews.
When is Pink Energy open?
Pink Energy is open now. It will close at 6:00 p.m.