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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went looking for a new vehicle. Anthony the sales consultant was very helpful to my needs and listened very well to what I wanted. I had a 2006 Maxima loved the car, but wanted a crossover instead. Ended up with a 2009 Rouge and love it. Anthony is a kind and caring individual whom I will never forget during this process. Pinnacle Nissasn's staff were not pushy and helped throughout the entire process including financing the vehicle no hidden charges straight forward that is what I appreciate and expect when buying a vehicle... read more
Pinnacle Infiniti/Nisson personnel were very helpful in every way. I have purchased many cars over the years. (40) I can say, without reservation, that this dealership met and surpassed every concern we had. I would recommend Pinnacle Infiniti/Nissan without hesitation.
I WAS REFERRED BY A FRIEND TO PINNACLE NISSAN. THIS WAS MY FIRST TIME PURCHASING A NEW CAR. I WAS NOT SURE WHAT I WAS LOOKING FOR WHEN I WENT IN AND CHRIS SHOWED ME MANY DIFFERENT CARS THAT WERE IN MY BUDGET. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE.
Do not buy mpp. First they dont do proper procedure. Then they shrug off lousy job ! Hot then paint protection deal 399$. Dont buy they dont know how to do! Buried bugs under sealant now three estimates later cheapest being 1,100$ ! Dint clean properly. Have pics. Of course they want me to give another chance🤪 cant do right first time why. I would just a soon get my 399$ back and maybe the money to correct. That would be another’s decision
Brought car in because hood lifters failed…. . Waited in waiting room for 2hrs for someone to come and tell me what it would cost and how long it would take….I finally went to repair desk and they said it wasn’t finished … but it needs some other.things ….why didn’t anyone come and talk to me after they took it into repair? Disappointed in Service desk… Call me if you want to discuss this rating!
Business response:
We acknowledge your feedback regarding your recent service visit for the hood lifter repair. We understand your frustration with the extended wait time in our waiting room without receiving updates about the assessment and additional items that were discovered during the inspection.
I want to share my negative experience again with Service of PINNACLE NISSAN, The priority reason to bring my vehicle to service was NOT carefully considered. If you check my service record notice that only couple time I have bring my vehicle there for service since 2023,due bad service, but take you more attempt priority to UPSELLING. It was a Frustrating experience after waiting for 3-1/2 hours. My electric issue over my dash board was NOT fixed. I assumed and sure for not approve all or some of the recommend required in t... read more
Business response:
Your feedback is invaluable to us and we understand your frustration. We are sorry to hear that you feel this way about your visit. We value your business and would appreciate the opportunity to discuss this further. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so we can address your concerns directly.
Purchased Ford Exployer on the 5th hasn't been financed as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx
Business response:
We understand your concerns regarding the financing process and appreciate you bringing this to our attention. For assistance, please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780. She will be able to review the details with you.
I recently went to Pinnacle Nissan this past Monday for my very first oil change on my 2023 certified pre-owned vehicle. What should have been a quick and simple service visit turned into an extremely frustrating experience. To my surprise, the service tech, Issac, approached me with a laundry list of so-called “urgent” repairs and maintenance items totaling nearly $2,500. This absolutely shocked me, considering I purchased this vehicle just three months ago as certified pre-owned. When I questioned the validity of these rec... read more
Business response:
We understand how frustrating it must have been to feel pressured into services that were unnecessary, especially on a certified pre-owned vehicle purchased just a few months ago. Your diligence in confirming your vehicle’s service history is exactly the kind of proactive approach we encourage, and we are grateful that you took the extra step to protect your investment. Our goal is for every certified pre-owned owner to experience peace of mind—not confusion or frustration. Please reach out to Anna Algiene, our Customer Rela... read more
I live in North Scottsdale. Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for the terrible service that I received. They are not interested in the customer nor customer service. It's testament to why you should go to a different Nissan dealership for all around. Larry H Miller Nissan is nearby & took care of all my issues with a smile, even the insurance repair claim and went above and beyond the repair work as well as the cus... read more
Business response:
That is not the level of service we ever intend to provide, and we understand how frustrating this must have been, especially when you placed your trust in us to take care of your vehicle. We also appreciate you taking the time to share your feedback in detail. While it is difficult to read, it gives us the opportunity to improve and ensure no other customer feels this way. We would greatly value the chance to speak with you directly, listen to your experience, and work toward making this right. Please feel free to contact o... read more
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,928 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open at 9:00 a.m.