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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This was the worst experience that I’ve had and I’ve been leasing cars for over 30 years.
Business response:
We understand how important a smooth and professional process is, and we would like the opportunity to learn more about your concerns. Please reach out to Anna Algiene at 480-339-7780 so we can discuss your experience in greater detail.
I got my oil changed and they forgot to put my oil cap back on so it smoked under my hood and smelled like burned oil inside my car from the air vents. And just made.a very big mess under the hood.
Business response:
We understand how concerning it must have been to notice the oil cap was not properly secured, leading to the issues you described. To ensure we address this appropriately, please feel free to reach out to Anna Algiene at 480-339-7780.
1. Sales rep poorly trained. Didn’t know how dealer prepped cars or what was included. We wanted a cheap car for one of our kids. 2. Floor manager lazy and doesn’t understand customer service. Vehicle we were purchasing was in service. When we asked how long it would take after waiting over an hour, he said “I don’t know.” I asked him to call back there and find out. He said he didn’t know who to call. I said, “ok let’s walk back there and find out!” So we walked back to service. He just didn’t care. I mean did I have to tak... read more
Business response:
We understand your frustration with the experience you had, and we’re taking your concerns seriously. The issues you mentioned with the sales process, tire installation, and finance are definitely not the level of service we aim to provide. It’s clear we missed the mark in a few areas, and we will be addressing this internally. If you’d like to talk further about your experience, please contact Anna Algiene at 480-339-7780.
Horrible experience. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. Car had a cracked windshield and scratch on the side. When asked to repair he asked if we had windshield replacement insurance and that it would cover a replacement. Um, no. He insisted they couldn’t do anything about the scratch. A frustrating part of it is he would immediately say, no, sorry can’t help with that without hesitation. No checking with a manag... read more
Business response:
Providing excellent customer service is a priority for us, and it’s clear that we fell short in this instance. Your concerns regarding the condition of the car, communication issues, and the handling of your requests are deeply concerning, and we’d like the opportunity to address them properly. Please contact Anna Algiene at 480-339-7780 so we can work towards a resolution.
I was assisted first through one service tech, Billy, who when I requested to call back because I wanted to call somewhere else for a better estimate gave a long sigh of frustration. Once it was ready I spoke with Wes who said my vehicle was ready and when I get to the dealership I was helped by Dan because Billy and Wes were not there, Dan was resistant when I requested the price breakdown and all 3 treated me, a woman, as someone who didn't know what I was asking for. Additionally they offered to wash my car and I accepted... read more
Business response:
We strive to provide excellent customer service to everyone and we understand your frustration with the service you received. It is never our intention to make any customer feel as though their questions are not valued or that they are being treated unfairly. We would like to discuss this further with you please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Customer service sales reps need more people skills on follow ups and questions customers might have that need help with. Your finance rep was the only one explainable and very helpful thank you Stephen
Business response:
We understand your concerns about the people skills of some of our customer service sales representatives, particularly regarding follow-ups and answering customer questions. We value your input and are actively working to improve our team's communication and customer service skills through additional training and coaching. We want all of our customers to have a positive experience, and your feedback helps us achieve that. We encourage you to reach out to Anna Algiene at 480-339-7780 if you'd like to discuss your experience ... read more
I came in for a oil change and they tried to upsell an additional $700.00 worth of Service.
Business response:
We understand your frustration about the upsell offer during your recent oil change visit, and we truly appreciate your feedback. Our goal is always to provide transparent and helpful service, focusing on what’s best for your vehicle’s performance. Please feel free to reach out to Anna Algiene at 480-339-7780.
Eddie seems genuinely concerned to help. Jordan just kept repeating, "I don't know what to tell you." However, the issue with my rearview camera is not been fixed. I am unsatisfied with this low level of customer service.
Business response:
We understand your frustration with the ongoing issue with your rearview camera and the service you received. We strive to provide the best possible customer experience, and it’s concerning to hear that you didn't feel supported by Jordan. We would love the opportunity to make this right for you.
No customer service. No communication from service center team. Service team is focused on themselves. Pinnacle loses the good service managers and has gone down hill for years.
Business response:
We understand the frustration of feeling unheard and we want to ensure that your concerns are addressed properly. We’ve shared your comments with our team to prevent this from happening in the future. If you’d like to discuss your experience in more detail or have any further concerns, please don’t hesitate to reach out to Anna Algiene at 480-339-7780.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.