This profile has been claimed by the business owner or representative.
Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Time estimates for service are never accurate. It takes way too long even when you make an appointment and let them know you are waiting. It took more than an hour after my appointment time to get the initial report for repairs above what I scheduled to have addressed.
Business response:
Thank you for taking the time to share your experience with us. We understand your frustration with the extended wait times during your service appointment.
They were my best friend until I took delivery of vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, promise if there's a problem, we got you, I thought at age 73 years old, I would get an honest deal, very disappointed with sales and finance department,
Business response:
Your experience with the sales and finance process, as well as the extended warranty discussion, does not reflect the level of service and integrity we strive to provide to our customers, especially someone with your trust and loyalty. Our team is committed to addressing the issues you encountered and ensuring your concerns are resolved promptly. Please contact Anna Algiene, our Customer Relations Representative, directly at 480-339-7780.
Nice delaership, staff is freindly. I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive about 25 minutes 1 way to this location. This vist was dissapointing because i waited nearly 2.5 hours for an oil change and the typical check-ups. In the past, the wait time was significantly less. I can go other places and pay less, wait less, and have better options for refreshments within walking distance. The customer lounge is lacking.
Business response:
Thank you for sharing your honest feedback and for your continued loyalty in choosing to service your truck with us. We’re glad to hear that your purchase experience with our dealership was a positive one, but we’re truly sorry to learn that this visit did not meet your expectations.
Tough to trust this dealership. I started taking my Nissan to Honda arrowhead due to the lack of trust I feel with this dealership over multiple visits.
Business response:
Building trust with our customers is our top priority, and it’s clear we fell short in your case. We would greatly appreciate the opportunity to address your concerns directly and work toward a resolution. Please reach out to Anna Algiene, our Customer Relations Representative, at 480-339-7780. She is ready to listen, assist, and ensure your concerns are handled thoroughly.
Purchased a car and the experience was fine. It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 hours, I realized a made a mistake and wanted to get a better car. I was willing to take some loss and get a car of equal or greater value. Called sales rep and was told I would get a call back, nothing. I go down there the next day and Assistance Sales Manager told me with 172 miles on the car, it had depreciated $12k in 2 days! They... read more
Business response:
While we’re glad the initial buying process went smoothly, it’s clear that our follow-up and communication fell far short of your expectations—and ours. We understand how upsetting it must have been to realize you wanted a different vehicle and not receive timely responses from our team. Our goal is always to assist customers thoughtfully and respectfully, and we regret that you felt rushed and unsupported when visiting the dealership. The issues you’ve described regarding delayed callbacks, loan paperwork, and unexpected fe... read more
Pinnacle Nissan Sep 6, 2025 Nako Verified Customer I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A used midsize used SUV, more like a Chevy Equinox and gave him details. He called on Friday late afternoon telling me he had a Nissan Kicks, how the size was equivalent and gave me a firm out the door price. I told I had made plans to go to a dealership on Sat. Morning that had many vehicles, the options I was looking for and I did not want to... read more
Pinnacle Nissan Sep 6, 2025 Nako Verified Customer I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A used midsize used SUV, more like a Chevy Equinox and gave him details. He called on Friday late afternoon telling me he had a Nissan Kicks, how the size was equivalent and gave me a firm out the door price. I told I had made plans to go to a dealership on Sat. Morning that had many vehicles, the options I was looking for and I did not want to... read more
I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A used midsize used SUV, more like a Chevy Equinox and gave him details. He called on Friday late afternoon telling me he had a Nissan Kicks, how the size was equivalent and gave me a firm out the door price. I told I had made plans to go to a dealership on Sat. Morning that had many vehicles, the options I was looking for and I did not want to waste my time. But he talked me into coming down. ... read more
Business response:
We are particularly troubled to hear about the miscommunication regarding the Nissan Kicks, the firmness of the quoted price, and the overall sales process that left you feeling pressured and unheard. Every customer’s needs should be fully understood and respected, and it’s clear that, in your case, this did not happen. Please know that we take your concerns very seriously and are reviewing your feedback internally to ensure that our team listens carefully to each customer’s preferences and provides transparent, honest guida... read more
I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A used midsize used SUV, more like a Chevy Equinox and gave him details. He called on Friday late afternoon telling me he had a Nissan Kicks, how the size was equivalent and gave me a firm out the door price. I told I had made plans to go to a dealership on Sat. Morning that had many vehicles, the options I was looking for and I did not want to waste my time. But he talked me into coming down. ... read more
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,928 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open at 9:00 a.m.