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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I’m incredibly disappointed with the service management. He still hasn’t gotten back to me regarding a charge to my account.
The salesmen Sam and Jonathan were wonderful and had your finance person Carson been honest, my experience would have been great. However he was deceitful and tried to cheat me Also I was owed a check for my trade that took an act of Congress to receive. I was told 3 different stories on three different days. They simply did not want to issue the check although they had possession of my trade and clear title. The general manager Nathan Swann was also not helpful. When I finally received the check he handed it to someone else... read more
Bought an Infiniti QX60 from the Nissan dealership and had a horrible experience working with Matt Duffy once the sale was complete. The car was listed as certified with Infiniti and by purchasing it through Nissan I lost most of the benefits. The vehicle had 28 miles. Mgmt never reached out during the time I owned the car which was 30 days given they knew this vehicle had operating issues. No one from mgmt called saying how is the vehicle. Once the sale was complete you are no longer a valued customer. The vehicle had 28 mi... read more
I came in after loosing my vehicle in an accident. I came first to Nissan because my previous vehicle was a 2022 Nissan Altima SR that I truly enjoyed. I was looking around the lot when I was approached. I wanted to see the used inventory on the lot. I was shown a Nissan Sentra, Nissan Rogues, and other. I was keen on the Nissan Rogue but after consideration, I had to be honest with myself that it was out of my budget. Prior to this experience everything was swell. My experience started to sour when I pulled out of the Nissa... read more
Business response:
It’s concerning to hear that you felt pressured during your visit and that issues with the vehicle were noticed after your purchase. We want every guest to feel respected and informed throughout their experience, and your feedback helps us work toward that. Please know that we’d like the opportunity to address your concerns directly and see how we can assist you further. You’re welcome to reach out to Anna Algiene, our Customer Relations Representative, at 480-339-7780.
I bought my Pathfinder in the beginning of February this year. Stephen Sanchez offered me the Mechanical Protection Plan worth $2,153. He said I can change my mind and I did after a couple of days. He promised to put back the amount back to my car loan but until now he hasn’t done it yet. I called him numerous times and each time he says he will do it. This is terrible!! I need help from the higher management.
Business response:
We understand how important it is for every part of the purchase process to be handled with care, especially when it comes to add-ons like protection plans. It’s clear that you’ve been trying to get this resolved for some time, and we appreciate your patience. We want to make sure your concerns are addressed properly. Please reach out to Anna Algiene at 480-339-7780 so she can look into this further.
Service advisor did a great job. However, you will be losing a customer. The fact that you want to charge me 3% to pay you is ridiculous. I have gotten four cars from Pinnacle Nissan but probably will not get another one. Whomever came up with this idea to charge customers should be fired.
Business response:
Thanks for your feedback! We're glad to hear about your positive experience with our service advisor. We understand your concerns regarding the payment fee and appreciate you sharing your thoughts. Your input helps us improve, and we hope to regain your trust in the future.
Provided services and updates on my computer that weren’t asked for and or communicated with they just did it without permission. Services I would’ve turned down They did do compensation by not charging me for the oil change and very apologetic, but I’m not happy with the poor communication of the facility
Business response:
We strive to improve our processes and ensure that our customers are fully informed. If you would like to discuss this further, please reach out to Anna Algiene at 480-339-7780.
They let me drive off the lot and waited 2 weeks to tell me to bring back the car they couldn’t find a lender. The humiliation was unbelievable.
Business response:
It is unacceptable that you were informed two weeks later about the lender issue after driving off the lot. We understand how humiliating this situation must have been for you. Please reach out to Anna Algiene at 480-339-7780 to discuss this matter further.
I never trust anything service says. They always recommend work that I have had somewhere else or use the old bate and switch regarding repairs
Business response:
We understand how frustrating it can be to feel uncertain about service recommendations. We want to assure you that our goal is always to provide transparent, honest guidance regarding your vehicle's needs. If you have concerns about any specific recommendations, we’d be happy to review them with you. Please feel free to reach out to Anna Algiene, our Service Director, at 480-339-7780 for further discussion.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.