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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Took my BMW in for an oil change. Immediately drove back. The plastic cover re0laced with broken clips was rubbing on my tire. Smelled like burned rubber. Also my light tan leather interior filthy with black fingerprints and scuff marks on driver side door, and seat. Also my rear shade that ive never touch was broken. I was told by service guy it must have always been broken. And tried to blame me.
Business response:
We are concerned to hear about the issues you described with your BMW after your visit. While our team follows strict procedures to ensure vehicles are returned in excellent condition, we understand how upsetting it can be to notice any unexpected issues. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780.
Repeat customer. Didn’t let me know my car was done-it just sat outside.
***Update to the 'owner' response(8/15):Why would the hundreds of us complaining have any faith that this person you are directing us to contact in your cookie-cutter response, will be any different than the ones you already employ? Hire new, competent, non- unconcerned people, and your business might increase ii's profit margin some; as a Berkshire company, ask Mr Buffett if you are unfamiliar with the meaning(that was tongue-in-cheek). This experience my wife and I are going through with your business is not because your p... read more
I live in North Scottsdale. Truck needed AC charge.. Dans estimate @ Nissan $5600! My Extended warranty fixed it for half that @ another dealership because once pinnacle Nissan found out I had an extended warranty and they weren't gonna be ripping me off they gave me the runaround for three weeks about the parts not being in yet @ when I came in for my appointment, they told me the mechanic that was going to fix my truck was in California getting schooled! I probably made about 15 phone calls to the service manager Joey, The... read more
The service department broke during this visit and was replaced. It took 2.5 hours for an oil change and replacing two filters. This completely messed my whole day up. This is not efficient and I can’t waste my time like this in the future. $200 for an oil change and filters. Very expensive and over priced.
Terrible Experience. Purchased a used certified 21 Nissan Altima SR that has problems within 3 months of purchase. The front brakes are shot, the right turn signal bulb burned out, the driver side back door will not open, and a cigarette burn that was patched in the front driver seat pealed off so was covered up by the dealer or previous owner. Just went to service as I was told by my sale rep and the service dept tried to charge me for all repairs and even recommended an alignment! How a certified vehicle needs this kind of... read more
Got an oil change and then had a horrible oil leak. Had to go back in. Everything took a long time as well. Rude people as well.
I bought car from pinnacle and tire had nail. Pinnacle service department ill advised to replace tire having nail. The Car has completed only 18000 miles. Pinnacle service department was trying to convince to replace all tires. It is extremely bad that pinnacle stole money to replace tire. I hereby request to give my money back. Staff especially manager was rude.
I’m incredibly disappointed with the service management. He still hasn’t gotten back to me regarding a charge to my account.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,928 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open at 9:00 a.m.