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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They sold me a 2025 Nissan Frontier Pro4X that is having multiple issues, they won't fix it or call me back. It has been over a month and I can never get ahold of any managers, according to the employees, there never seems to be a manager on duty. My vehicle has had scratches on the side of the vehicle and tailgate from day one, an alignment issue, the passenger door does not close properly(requires forceful slam to close/latch), and there are numerous bubbles in the tint. They may give a slightly better deal than other deal... read more
Business response:
Darron, we understand how frustrating it can be to face these challenges with your new vehicle, and we want to help address your concerns. Your description of the issues with the scratches, alignment, door, and tint are certainly not the standard of quality we strive for, and we apologize if you’ve felt unsupported in resolving them. We want to ensure your concerns are addressed promptly. Please reach out to Anna Algiene at 480-339-7780 so we can assist you further and work toward a resolution.
Pinnacle has always offered me top-notch service (for 14 years), though this last service left me very disappointed. I have to go back to the dealership for repairs.
Business response:
We truly value your loyalty over the past 14 years, and we're sorry to hear that your recent service did not meet the high standards you’ve come to expect from us. We understand how frustrating it can be to need further repairs and want to assure you that we are committed to resolving the situation promptly. Please don't hesitate to reach out to us directly at 480-339-7780 so we can make things right and ensure your next visit is a positive one.
Did not find the problem with the car, needed to bring back to continue to seek the intermittent problem
Business response:
Intermittent problems can be particularly tricky, but our team is committed to working diligently until we get to the bottom of it. Please feel free to reach out to Anna Algiene at 480-339-7780 to arrange a follow-up appointment.
Horrible service department. They scratched my door not once, but twice in the last four years.
Business response:
We'd like to understand more about the concerns you've raised. To ensure we fully address the situation, please reach out to Anna Algiene at 480-339-7780.
Walked out of the finance room two separate times. Feel free to look up the video footage. I know you guys have it on camera
Business response:
We strive to provide attentive and seamless service to all of our customers, and your comments are important for us to improve. We would like to learn more about your experience and make things right. Please feel free to reach out to us at 480-339-7780 so that we can address your concerns directly.
2+ hours for a simple oil change is too much. Also, my auto is 8 months new. Trying to sell me a “much needed” per them package for 599 was absolutely ridiculous.
Business response:
While we do our best to ensure every service is thorough, it seems like your experience didn’t meet your expectations for a quick turnaround. As for the additional services offered, we understand that not everyone finds every suggestion necessary. We simply aim to provide recommendations that we believe will benefit your vehicle in the long run. If you’d like to discuss this further or have any concerns, feel free to reach out to Anna Algiene at 480-339-7780.
Been using this deals hip for 5 years now with good service for what I need. This time not so customer friendly. What's with this 3% service charge on credit cards????? Never did that before. And if you pay with a check (which is an option) you as the customer have to wait for the cashier to call your bank to clear the check. WHAT, it took 20 minutes. Is Nissan a nationwide corporation or a small town business? AND after all this I get home to find my rear rim is scratched to he'll from the service tech taking off my wheel t... read more
Business response:
We always strive to communicate transparently with our customers, especially regarding fees like the 3% service charge on credit card payments, to avoid any surprises. We understand this might have caught you off guard and we also understand that the check verification process caused some inconvenience. As for the issue with the rear rim, we would like to learn more about your experience. Please reach out to Anna Algiene at 480-339-7780 so we can discuss this further
Mala experiencia soy de california pero compre la nissan aqui si ubiera otro dealer serca fuera mejor al otro
Business response:
Lamentamos saber que su visita no cumplió con sus expectativas, especialmente considerando la distancia que viajó desde California para comprar su Nissan con nosotros. Para abordar sus preocupaciones directamente y brindarle más asistencia, por favor comuníquese con Anna Algiene al 480-339-7780.
For the amount I paid I am not happy with the service, although Nissan picked up the car from my house they didn't offer like in the past and I had to ask, then the delivery was a day delayed and finally my car wasn't washed while it was there. Been going there over 15 years and service is slipping...
Business response:
We truly value your loyalty over the past 15 years and are disappointed to hear that your recent service did not meet your expectations. We understand that having to request pick-up, a delayed delivery, and an unwashed car would be frustrating, especially given the high standard of service you have come to expect from us. Please reach out to Anna Algiene at 480-339-7780 to discuss your experience further.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.