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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This was one of my personal worst experiences dealing with Pinnicle Nissan in the last 21 years!
Business response:
We understand how disappointing it can be when things don’t go as expected, and we want to make things right. Please contact Anna Algiene at 480-339-7780 so we can understand the situation in more detail.
They incorrectly serviced my vechical when i purchased it used. I used Carfax and it was free of accdents... 8 months later carfax was changed to an accedent from 2022 all thru magic? Now they tell me I need front end struts!!! Stay away from this dealership. Bought used car in beginning of 2024 for 35k. Would you spend that much money on a used car? I am on a fixed income.
Business response:
We understand the importance of transparency, especially when it comes to purchasing a used vehicle. We want to ensure that our customers feel confident and supported in their experience with us. It sounds like there may have been some misunderstanding regarding your vehicle's history. The changes to the Carfax report and the service issues you're describing are concerning, and we want to make sure these concerns are addressed properly. We invite you to reach out to Anna Algiene at 480-339-7780.
Tried to pick the car up after hours. Paid the money, went to pick up but the car won’t start. Needed my car and was told it was fixed. Eddie was great but cars just not working when I was told it was fixed.
Business response:
We understand how frustrating it must have been to expect a fully functional vehicle after being told it was fixed, only to find that it wouldn’t start. Eddie certainly strives to provide great service, and we regret that the vehicle did not meet your expectations. We want to make sure your car is properly taken care of, so please feel free to reach out to us at 480-339-7780 for immediate assistance and to discuss how we can resolve this matter for you.
Disappointed no spare tire or jack only one key. This vehicle was inspected by dealer
Business response:
We understand your concerns about the missing spare tire and jack, as well as the single key provided. Please know that the vehicle was thoroughly inspected by our team prior to your purchase. However, we always want to ensure you're completely satisfied with your experience. If you'd like to discuss this further or if there's anything else we can assist you with, feel free to reach out to Anna Algiene at 480-339-7780.
Every place i go rotates your tires for free with an oil change. Because I used a coupon and didn't pay $80 for an oil change you guys don't rotate tires. Guess I'll just start going elsewhere for oil changes.
Business response:
We understand how important it is to have a comprehensive service, and we apologize for any misunderstanding regarding the tire rotation with your oil change. Our services are designed to provide value, and we always aim to offer quality care that matches our customers' expectations. We would love to discuss this further and see how we can assist you better moving forward. Feel free to reach out to Anna Algiene at 480-339-7780 for further clarification or assistance.
Service group was not helpful. Took vehicle in to inspect control arms and brakes. Said all was fixed and noise in brakes returned later that day. Had to take to different service center to fix which ultimately led to new rotors. Doubt they even looked at the vehicle.
Business response:
It’s disappointing to hear about the noise returning in your brakes after your service, and we understand your frustration with having to take your vehicle elsewhere for repairs. At our dealership, we strive for thorough inspections and accurate diagnoses, and it sounds like we missed the mark this time. We’d like to make sure this issue is addressed properly, and for further assistance, please reach out to Anna Algiene at 480-339-7780.
I Am still waiting a payment check , I had a problem with my car at the first 5000 miles guarantee somebody forgot to put the engine cap , (or not enough tighted) so I almost broke the engine ,I cost to me around 280 usd and the Service manager in chárge promised that they were going to send me a check, but it never happened!!!!
Business response:
Cesar, we understand how frustrating it must be to deal with both the vehicle issue and the delay in receiving your payment check. It’s important to us that situations like this are resolved, and we want to make sure this is handled appropriately. Please reach out to Anna Algiene at 480-339-7780 for further assistance.
I bought the car from this dealer and the very next day. I tried to contact one of the salesman that sold me the car and no one contact me back or text me back. I have some issue and question about the car One of the manager was pretty rude
Business response:
We aim to provide excellent service and are sorry that your experience fell short in this instance. We want to ensure that your concerns are addressed properly, and for a more immediate resolution, we encourage you to reach out to Anna Algiene at 480-339-7780.
We had already waited 2 hours then our service rep left us waiting another 1/2 hour + after our car was ready Not acceptable especially since we drive 100 plus miles each way to get to the dealership
Business response:
We understand how frustrating it must have been to wait for such an extended period, especially after already spending hours with us. Your time is valuable, and we deeply regret that you had to experience this delay. We recognize how important it is to provide prompt and reliable service, especially for customers like you who travel a great distance to see us. To ensure we can address your concerns directly and resolve this matter, please reach out to Anna Algiene at 480-339-7780.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.