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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I always bring my car here. This time was strange. The clerk asked if I’ve ever been here before, he should do his homework before hand to know or look it up as I stood there. I asked for a rotation and oil change, it took 2 hours. After getting home I read that the tech did not do the rotation! I am so angry! I put a lot of miles on and wanted this done. I imagine to save time…not his de decision. Plus they still wanted $120 for the work.
Business response:
We deeply value your loyalty in choosing us for your vehicle's needs and regret that this visit fell short of your expectations. It's frustrating to feel overlooked, and we understand how important proper service, including the tire rotation, is for maintaining your car. We would like to address this matter in detail and work toward a resolution. Please reach out to Anna Algiene at 480-339-7780.
Josey was very helpful when choosing my car. My issues with this dealership are, the price I had signed and agreed on is different than what’s on my paperwork and I’ve been contacting Josey specifically to get an answer as to why this is. It’s a huge financial gap between prices. No one will get back to me on this. Very disappointing and poor communication. Second, the finance department is SO pushy when it comes to sales. I had said no several times to an extended warranty and finally he gave it to me for free which is nice... read more
Business response:
We understand how important it is for the price on the paperwork to match the agreed-upon price, and we regret the confusion this has caused. We also understand your frustration with the finance department and the interest rate. We strive to provide a transparent and positive experience for our customers. For a thorough resolution to your concerns, we encourage you to reach out to Anna Algiene at 480-339-7780 to ensure everything is properly addressed.
I brought my car in due a knocking sound upon acceleration. My Nissan Rogue it s 2 yrs old with 20 k miles. After leaving my car there forv4 weeks due to parts being ordered it was supposedly fixed. It’s frustrating to still hear that sound but now my car is idling louder than before and still sounding like a diesel car when accelerating.
Business response:
We understand how frustrating it must be to experience ongoing issues with your Nissan Rogue, especially after having it in service for an extended period. Your car’s knocking sound and the new concerns with idling and diesel-like noise during acceleration are certainly matters we take seriously. To ensure these issues are resolved to your satisfaction, we encourage you to reach out to Anna Algiene at 480-339-7780.
I bought my EV here but never taught the car and lady service was useless (the turtle mode came on at 20% power left on jetway 😖) and did not get told I needed to arrive with that light on…poor service
Business response:
We understand how frustrating it can be to experience issues with your vehicle, especially when you're unfamiliar with its features. We strive to provide clear guidance on all aspects of the car, and we're sorry that the information wasn't conveyed to you as it should have been. We want to ensure that you have the best experience with your EV, so please reach out to Anna Algiene at 480-339-7780.
They did not use 100% synthetic oil and car was not washed like promised. I need proof of use of synthetic oil next time if I should even return. Not happy at all
Business response:
Ensuring our customers receive the quality and care they expect is important to us, and it’s concerning to learn that your vehicle was not serviced to your expectations. For clarity regarding the oil used and to address the missed car wash, we encourage you to reach out to Anna Algiene at 480-339-7780.
Sales man was rude and also the sale manger was rude felt like I made a bad decision getting the car
Even though I had purchased an extended warranty policy on my 2019 Nissan Rogue the service personnel refused to repair the interior map and dome lights on my car. I was treated poorly by the service personnel very disappointed in the whole process and dealing with the service area of Pinnacle Nissan.
Business response:
Very disappointed in the service area of Pinnacle Nissan. Again, even though I had purchased and extended warranty policy on my 2019 Nissan Rogue, the service personnel refused to repair the interior map lights and dome lights, which were not working at all. The extended policy was purchased thru Pinnacle Nissan when I bought the vehicle at this dealership and it was for 6 years or until 2027, 75000 miles or whichever comes first.
I’ve been forced to pay $1200 for $800 services (5k and 30k). The employee who did it explained that he included services that I haven’t requested nor approved. After some negotiations he promised to do free services for me later. When I came later for next service the guys was longer there so all our verbal agreement were not honored.
Business response:
It’s concerning to hear about your situation and the confusion surrounding your service charges and subsequent agreement. We strive to maintain clear communication and deliver transparent, fair service to every customer, so it’s disappointing to learn that this was not your experience. To address your concerns thoroughly and work toward a resolution, we encourage you to reach out to Anna Algiene at 480-339-7780.
Needed to replace a key fob. We tried getting it repaired or replaced with other places and was told we couldn’t because it was under a recall. When we purchased the car we were only given one fob and were told we would get another one once your dealership received it, never got a call. So we ended up paying around 475.00 dollars for a new one. That’s unfortunate, we are looking for a new car to replace that one and we will not be coming back.
Business response:
Hi Shanehfisher, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.