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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Wes and his team are wonderful. I'm a senior and I rely on then to keep my car running safe.
Business response:
Pamela, thank you for your feedback. We noticed that you rated us 1 star, and we're sorry to hear that your experience didn’t meet your expectations. We're glad to know you value Wes and his team's service, as your safety is our top priority. If there's anything we can do to improve or address any concerns, please reach out to Anna Algiene directly at 480-339-7780.
Can’t trust a service manager on what’s actually necessary for service. Went in for an oil change and once again come out with a huge bill.
Business response:
We understand how important it is to trust the service recommendations you receive, and we’re sorry to hear that you feel your recent visit didn’t meet your expectations. We want to make sure that every service is clearly explained and that you only receive what’s necessary. If you’d like to discuss this further or have any questions about the services performed, please feel free to reach out to Anna Algiene at 480-339-7780.
Nav problem solved but no one in SVC Dept knows how to get the Driver Assist to continuously display on the dash. Google didn't help either
Business response:
Thank you for your feedback! We're glad to hear that your navigation problem has been resolved. For the issue with the Driver Assist display, we want to ensure you get the correct assistance. Please reach out to Anna Algiene at 480-339-7780, and she’ll be happy to help you with that. Your satisfaction is important to us!
Did not wash car as promised- completed all needed work as requested but did not wash as requested
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Friendly and pleasant employees. Scheduling service was easy, as was the need to change our appointment time. The wait to check in for the appointment was reasonable. We were told they were very busy, but would tend to our vehicle as soon as possible. We let them know we would be waiting since it was for an oil change, tire rotation and Zactek warranty coating. We were never informed on the status of our vehicle. 2 1/2 hours later it was finally done. Of course they then wanted to up sell us on other work they "recommend", b... read more
Business response:
Thank you for your feedback! We're glad to hear you had a positive experience with our team and appreciated the ease of scheduling. We apologize for the extended wait and understand your frustration regarding upselling. Your comments are valuable as we strive to improve our service.
The last two visits have been a major disappointment due to not honoring posted and verbalized quotes for service.
Business response:
We understand how frustrating it is when expectations are not met, especially regarding service quotes. We appreciate your feedback, as it helps us improve. To ensure we address your concerns properly, please reach out to Anna Algiene at 480-339-7780 at your earliest convenience.
Adviser I used left I don’t trust or believe advise given by new ones. I had been with P for many years.
Business response:
Thank you for your feedback! We understand how important trust is in these relationships. We’re committed to providing reliable advice and support. If you ever decide to give us another chance, we’ll be here to help. Your loyalty to P is appreciated!
poor customer servuce - missed dates - cost higher then quoted - naggged about buying a new vehicle contsantly. Off color comments aqbout politics
Business response:
We sincerely regret that your experience did not meet your expectations, especially regarding the missed dates and unexpected costs. It's important to us that our customers feel respected and valued, and we apologize if you felt otherwise, particularly with the comments you mentioned. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.
They do not keep there word. I was told that they would call about my warrnty but they never did.
Business response:
It’s important to us that we meet the expectations we set, and we're disappointed to hear about the missed follow-up regarding your warranty. We want to make sure everything is handled properly moving forward. Please reach out to Anna Algiene at 480-339-7780, and she’ll be happy to assist you with any outstanding concerns.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.