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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Service advisor is very good but my car still shaking and vibrating. Knowing my car has warranty bought it as a certified preown but did not know that I have to pay for changing its carbin filter and extra service for it if I want to do it.
Business response:
We're glad to hear that you had a positive experience with our service advisor, but we understand your concern about your car's ongoing shaking and vibration. As for the maintenance, we realize that unexpected costs, such as the carbon filter replacement, can be frustrating, especially when it comes to certified pre-owned vehicles. Please reach out to Tim Scully at 480-424-5837 at your earliest convenience so we can discuss your situation further
Too long a wait for an oil change and ver distracted lead tech for account
Business response:
Nisssan7272401, thank you for taking the time to leave us feedback about your experience with us.
They charge of some parts in my loaner even if Nissan America said I shouldn’t have been charged
Business response:
Rodech, thank you for taking the time to leave us feedback about your experience with us.
Dropped my car off at 9:30am on a Saturday, never got a call or text or email that it was done, so I went back at 4:30 and they were closed. Since they’re closed on Sunday that meant I wouldn’t have access to my car until Monday. Unacceptable to not be contacted that my car was ready.
Business response:
Good Morning We would like to discuss this further with you. Please contact Anna at 480-368-4022. Thank You
Terrible, they do not help me , neither take any responsibility for Nissan manufacturing, employees just looking to sell whatever
Business response:
Jose, we strive to provide excellent service and ensure our customers feel supported throughout their journey with us. We understand your frustration with the situation regarding your Nissan, and we'd like to make things right. Please feel free to reach out to Anna Algiene at 480-339-7780 so we can discuss your concerns further and work towards a resolution.
I have had a miserable experience working with this service department. I brought my 2018 Rogue in for CVT replacement with 4 codes. And after the transmission replacement, I got my car back and it drove even worse. I got my car on 08DEC23 and literally when I pulled down the street I called the service advisor, and he said I have to drive the car for a few days so it can "relearn" my driving pattern. On Sunday I left a message and did not get a call on Monday like I was told I would. The car just basically "Transmission Bra... read more
Business response:
We're a bit confused with this feedback but we'd be happy to speak with you directly in order to answer any questions pertaining to your service work and current concerns with your transmission. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.
Scammers! Zero Stars! Stay Away don't buy from them. This is by far my worst car buying experience with Pinnacle Nissan on frank llyod wright in Scottsdale, after not being able to sell the car they advertised, the sells men try to sell me a car that is outside the price range we agreed over the phone then proceeds to tell me I'll find you a cheaper car. I went on a test drive in this car I bought 09/06 and returned it 09/07 the next day not even 24hours after my purchase, of a car you charged me almost 20k for has transmiss... read more
Business response:
Elis, this review is concerning as all of our vehicles do undergo safety inspections prior to sale. We want to speak with you directly to understand your vehicles condition as well as any other concerns. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.
My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are dismissed. If this is "normal" for the Nissans I strongly recommend you buy a different vehicle.
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss your situation further.
My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are dismissed. If this is "normal" for the Nissans I strongly recommend you buy a different vehicle.
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss your situation further.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,932 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open tomorrow at 9:00 a.m.