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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst experience. Beware of such money minded people who try to extract as much as money on you. These people force you to buy a car for a certain price and also on the backend they would take all your money in the form of DMV credit/title refunds or useless protection plans. Showing off my interest to buy a car was the biggest problem, they formed a team and made every move to convince me, after a long conversation we arrived at a deal. On the minute before signing the contract, they included a protection plan which i don't... read more
Business response:
We pride ourselves on maintaining the highest quality standards for our customers. We are refunding the over charged license fees once we get your title to your trade. You agreed to pay half of the balance and forgo the 2nd key. We are paying half the remaining balance. We do everything we can to satisfy our customers and we hope this resolves the situation.
Very worst experience, probably the worst people i have ever seen. Beware of the cheaters, who make you to buy car for a certain price and also on the backend they would loot money from your DMV credit/title refunds. Showing my interest to buy a car is my biggest problem, they formed a team and made every move to convince me and hiked my price and finally we agreed to a deal. In last minute before signing a contract, they included a protection plan which i don't have any idea and got some signs which is indirectly says they ... read more
HORRIBLE experience at this dealership!! Salesperson was great! Finance and other management disrespectful!!! Told them my top down payment and payment I wanted to be at and everytime I tried to leave they followed. Also took my debit card which I thought was strange..but found out that is a strategy tactic to keep you there. A GM contacted me via email and I replied telling him about the awful experience I had and to no surprise I never received a reply!! Do not go here they try to make you feel "less than" and humiliated m... read more
Bought a car from them, traded in my car. Found out the car I was sold was illegally modified thusly voiding the warranty. They took the car back and gave me my car back. So far so good? Not so much. They were high pressure the whole time and made me feel like I was either not worth their time or being unreasonable. But the real reason for the 1 star? They wouldn’t return my down payment because they claimed that they did work on my car while it was there. Which I was never told about until a month later when my check never ... read more
Buying a car is probably one of my least favorite ways to spend an evening, but it was made even worse by the treatment we received at Pinnacle Nissan. We tested the car and the sales rep was very courteous, albeit not as knowledgeable of the car as we were. While the first offer he showed us was $300 per month MORE than we originally told him we wanted to spend, the reason for the one star review is because of the sales manager, Jared Templeton. We decided the deal was not going to work and asked for the keys back to my car... read more
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Anna Algiene at 480-339-7780.
Beyond disappointed with this experience. Not once but twice I was sold a car they did not have. After giving them a second chance and being promised they had the car, spending an hour between driving there and signing paper work I was told the car would be delivered. A week goes by and I hear nothing from the dealer. I called to be informed the car I had already signed paper work on was sold. Low level communication and definitely not the experience I was expecting when I was purchasing a GTR.
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation please contact Anna Algiene at 480-339-7780 at your earliest convenience.
To whom it may concern all I can say is I would not buy a vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles on the car I had to replace the tires because they had pinholes in the sidewalls and Pinnacle Nissan would do nothing about it and today I had to go out and buy three new tires it's really too bad that they can't back their product up after all the business I've done with them and sold three cars tim D
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
He sold us a car last Wed and still hasn't called us to pick it up 5 days later. Then we heard the car was unsafe from others at the dealership. He has been unavailable to take our phone calls. We called him 6 times and he has not called us back. Pinnacle Nissan is the worst place to buy a car. They took our money but we never got the car.
I received horrible treatment during my recent visit to this place. Sales Manager Ricardo Luque was loud, aggressive and rude. Basically he was upset because I was not falling for any of his sales tactics so he ended up insulting me which is highly unacceptable. I reported this incident to higher management through email post my visit but till date I haven't received any response so guessing they are in support of this kind of behavior. I found bad reviews for this person on multiple public forums where people had similar ex... read more
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,934 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open at 9:00 a.m.