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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bait and Switch Verbal deal on 2020 Kicks SR agreed to with Sales Manager Cory and confirmed by text with Stephanie for specified payment and term of 72 months. When my wife I arrived at the dealer, Tristan and Stephanie had changed the terms to 84 months. My very disappointed wife and I got up and left. So after two weeks of going back and forth and arriving at a deal this is how it ended. I thought I was a good customer based on the fact that I purchased a 2020 370Z CASH in September of 2019...?? To make matters worse this... read more
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a deal. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Worst car buying experience I've had in 47 years. They have a sales manager named Jack, whose picture does not appear, who is a rude, pompous xxx, has no customer skills, attempted a bait and switch on a car not on the lot, then neglected to follow up with the deal in the absence of the salesman (Mitch). We had even given them a $5,000 down-payment. The man could not sell ice water to people in xxxx. Long story short - we did not buy a car there, went down the street to Van Chevy and bought a NEW vehicle 2 days later. For th... read more
Business response:
We are so sorry no one followed back up with you. We would like the chance to speak with you further about this, so please contact Anna Algiene at 480-339-7780 at your earliest convenience.
A huge disappointment - do not buy from this dealership! Do not buy from this Dealership. I was a serious buyer from Los Angeles, I got in touch with a sales man named Mark Bova and a Manager Called Alex Sanchez and begun the process to purchase a Nissan Armada. I filled out 2 applications, they ran my wife credit and even gave him my credit card numbers to complete the purchase. After a couple of days of doing everything I get an email not even a courtesy call from Alex stating that the sold the vehicle to somebody else. No... read more
Business response:
Fernando, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Anna Algiene at 480-339-7780.
Buyers beware If I could give a zero rating I would, that being said the sales manager doing the negotiating with me was a joke. I was was trading in a Chevy Colorado and I was looking for a Nissan Titan. They wanted me to test drive before they would show me numbers. So I did and they came to me with a number of the cost of the truck was 48 k(remember that number) and I laughed at them and told them stop wasting my time. They then went back and came back with 42k and 25 k for my trade in, again I told them stop wasting my t... read more
Business response:
Mark, during your time with us, you signed off to use your plate credit towards your new registration. Please contact Anna Algiene at 480-339-7780 to disuss any further concerns.
STAY AWAY FROM THIS DEALERSHIP This is not a good dealership. They don't fulfill their commitments and promises. The dealership sales people will lie to you and try to grab as much money from you as possible while selling a car.
Business response:
Hello Anna, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Anna Algiene at 480-339-7780.
DO NOT BUY FROM THIS DISHONEST DEALERSHIP BUYER BEWARE! Don't blame me if you purchase from these liars and get burned. I have learned my lesson and after buying 3 cars from them, and being upset every time, I will NEVER buy from this dealership. I signed for my new car on 8/24. As of 9/5, my old car has not been paid off, but my new loan has been opened. I now have two outstanding loans, and only one car. When I contacted the finance department, they were anything but helpful. I was told by Brian, the head of finance, that ... read more
Additional comments I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8. My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and ... read more
Business response:
Thank you Mr. Stober for bringing this to my attention . As we discussed on the phone this morning I, Anna Algiene, will be your contact person. Please reach me at aalgiene@vtaig.com.
Visit to buy New Car I have been to pinnacle Nissan scottsdale dealer to buy new car. So i interacted 3 people ( i think they have come as hierarchy) on that day and the 3 rd representative who came in last ( must be senior of those 2) was so rude and mannerless. Even he doesn’t know how to talk to customer. Basically representatives are face of the company. But having such representatives who doest know how to behave and talk can ruin the image of company. I would never recommend any to visit this dealer If they cannot resp... read more
Typical Promises Then "Go Away" When Papers Are Signed The following is a letter I wrote to the the General Sales Manager His canned response elicited my publishing the following letter. I thought I would comment on the sales experience I had with your company. First off, let me state that this experience places Pinnacle Nissan well above another major dealership I detest as a company to be avoided in the future. For the first time in 48 years, I purchased a used vehicle as my primary vehicle. My wife convinced me to try and... read more
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,934 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open at 9:00 a.m.