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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
When I ask 'is ZakTek optional' and I'm told 'no' by both Robert and Eddie, that is a lie and it is fraudulent practice by legal definition. My contract clearly states that I am NOT required to purchase ANY additional add ons. So GFY Eddie ????
Average customer service. Over-priced service. Ridiculous service charges. Enough said. This is yet another example.
I purchased a new vehicle from you and didn't receive what I paid for Overpromised
Slimeball dealership. They refused to give me their best price unless I came to the dealership. Other local dealerships didn't play this game. Pinnacle Nissan lost my business.
Adrian was excellent. I don't think it is right that I have to pay $460 for a transmission and brake flush and then $53 on top of those service charges to dispose of the fluids. Service took too long.
Business response:
Thank you for taking the time to share your experience with us. We're pleased to hear that Adrian provided excellent service during your visit. Your feedback regarding the service pricing and timing is valuable to us, and we understand your concerns about the disposal fees and the length of time required for your transmission and brake flush services. We appreciate you choosing Pinnacle Nissan for your vehicle maintenance needs and value your honest feedback about all aspects of your service experience.
I returned 3 times after apparently fix the issue, charged me $2400 I've gone back because the issue in my car still not fixed, the last 2 time that I went back I had to pay 600 and 700 more, and now 2 days later the check engine light is back on, that means that after paying just a little over 3500 in a month what ever parts that apparently changed is not right, paid 3500 for not fixing the issue is a joke, nissan service is noth trusted, I feel that was a ripped off, very disappointed
Business response:
We value your input and understand your frustration. This is not the experience we want any customer to have. We would appreciate the opportunity to review your service history and work toward a resolution. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so we can discuss your specific situation and determine the best path forward to address your concerns.
Do not buy mpp. First they dont do proper procedure. Then they shrug off lousy job ! Hot then paint protection deal 399$. Dont buy they dont know how to do! Buried bugs under sealant now three estimates later cheapest being 1,100$ ! Dint clean properly. Have pics. Of course they want me to give another chance🤪 cant do right first time why. I would just a soon get my 399$ back and maybe the money to correct. That would be another’s decision
Business response:
It’s clear that the service you received did not meet your expectations or our standards, and we truly regret the frustration this has caused. We are understand you’ve had multiple estimates and are concerned about the quality of the work performed. Our goal is always to deliver proper, thorough service the first time, and it’s disappointing to hear we fell short. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so she can personally review your case and help determine the best way to addre... read more
Brought car in because hood lifters failed…. . Waited in waiting room for 2hrs for someone to come and tell me what it would cost and how long it would take….I finally went to repair desk and they said it wasn’t finished … but it needs some other.things ….why didn’t anyone come and talk to me after they took it into repair? Disappointed in Service desk… Call me if you want to discuss this rating!
Business response:
We acknowledge your feedback regarding your recent service visit for the hood lifter repair. We understand your frustration with the extended wait time in our waiting room without receiving updates about the assessment and additional items that were discovered during the inspection.
I want to share my negative experience again with Service of PINNACLE NISSAN, The priority reason to bring my vehicle to service was NOT carefully considered. If you check my service record notice that only couple time I have bring my vehicle there for service since 2023,due bad service, but take you more attempt priority to UPSELLING. It was a Frustrating experience after waiting for 3-1/2 hours. My electric issue over my dash board was NOT fixed. I assumed and sure for not approve all or some of the recommend required in t... read more
Business response:
Your feedback is invaluable to us and we understand your frustration. We are sorry to hear that you feel this way about your visit. We value your business and would appreciate the opportunity to discuss this further. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so we can address your concerns directly.
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 8,741 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is open now. It will close at 8:00 p.m.