This profile has been claimed by the business owner or representative.
Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Purchased Ford Exployer on the 5th hasn't been financed as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx
Business response:
We understand your concerns regarding the financing process and appreciate you bringing this to our attention. For assistance, please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780. She will be able to review the details with you.
I recently went to Pinnacle Nissan this past Monday for my very first oil change on my 2023 certified pre-owned vehicle. What should have been a quick and simple service visit turned into an extremely frustrating experience. To my surprise, the service tech, Issac, approached me with a laundry list of so-called “urgent” repairs and maintenance items totaling nearly $2,500. This absolutely shocked me, considering I purchased this vehicle just three months ago as certified pre-owned. When I questioned the validity of these rec... read more
Business response:
We understand how frustrating it must have been to feel pressured into services that were unnecessary, especially on a certified pre-owned vehicle purchased just a few months ago. Your diligence in confirming your vehicle’s service history is exactly the kind of proactive approach we encourage, and we are grateful that you took the extra step to protect your investment. Our goal is for every certified pre-owned owner to experience peace of mind—not confusion or frustration. Please reach out to Anna Algiene, our Customer Rela... read more
I live in North Scottsdale. Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for the terrible service that I received. They are not interested in the customer nor customer service. It's testament to why you should go to a different Nissan dealership for all around. Larry H Miller Nissan is nearby & took care of all my issues with a smile, even the insurance repair claim and went above and beyond the repair work as well as the cus... read more
Business response:
That is not the level of service we ever intend to provide, and we understand how frustrating this must have been, especially when you placed your trust in us to take care of your vehicle. We also appreciate you taking the time to share your feedback in detail. While it is difficult to read, it gives us the opportunity to improve and ensure no other customer feels this way. We would greatly value the chance to speak with you directly, listen to your experience, and work toward making this right. Please feel free to contact o... read more
Time estimates for service are never accurate. It takes way too long even when you make an appointment and let them know you are waiting. It took more than an hour after my appointment time to get the initial report for repairs above what I scheduled to have addressed.
Business response:
Thank you for taking the time to share your experience with us. We understand your frustration with the extended wait times during your service appointment.
They were my best friend until I took delivery of vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, promise if there's a problem, we got you, I thought at age 73 years old, I would get an honest deal, very disappointed with sales and finance department,
Business response:
Your experience with the sales and finance process, as well as the extended warranty discussion, does not reflect the level of service and integrity we strive to provide to our customers, especially someone with your trust and loyalty. Our team is committed to addressing the issues you encountered and ensuring your concerns are resolved promptly. Please contact Anna Algiene, our Customer Relations Representative, directly at 480-339-7780.
Nice delaership, staff is freindly. I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive about 25 minutes 1 way to this location. This vist was dissapointing because i waited nearly 2.5 hours for an oil change and the typical check-ups. In the past, the wait time was significantly less. I can go other places and pay less, wait less, and have better options for refreshments within walking distance. The customer lounge is lacking.
Business response:
Thank you for sharing your honest feedback and for your continued loyalty in choosing to service your truck with us. We’re glad to hear that your purchase experience with our dealership was a positive one, but we’re truly sorry to learn that this visit did not meet your expectations.
Tough to trust this dealership. I started taking my Nissan to Honda arrowhead due to the lack of trust I feel with this dealership over multiple visits.
Business response:
Building trust with our customers is our top priority, and it’s clear we fell short in your case. We would greatly appreciate the opportunity to address your concerns directly and work toward a resolution. Please reach out to Anna Algiene, our Customer Relations Representative, at 480-339-7780. She is ready to listen, assist, and ensure your concerns are handled thoroughly.
Purchased a car and the experience was fine. It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 hours, I realized a made a mistake and wanted to get a better car. I was willing to take some loss and get a car of equal or greater value. Called sales rep and was told I would get a call back, nothing. I go down there the next day and Assistance Sales Manager told me with 172 miles on the car, it had depreciated $12k in 2 days! They... read more
Business response:
While we’re glad the initial buying process went smoothly, it’s clear that our follow-up and communication fell far short of your expectations—and ours. We understand how upsetting it must have been to realize you wanted a different vehicle and not receive timely responses from our team. Our goal is always to assist customers thoughtfully and respectfully, and we regret that you felt rushed and unsupported when visiting the dealership. The issues you’ve described regarding delayed callbacks, loan paperwork, and unexpected fe... read more
Pinnacle Nissan Sep 6, 2025 Nako Verified Customer I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A used midsize used SUV, more like a Chevy Equinox and gave him details. He called on Friday late afternoon telling me he had a Nissan Kicks, how the size was equivalent and gave me a firm out the door price. I told I had made plans to go to a dealership on Sat. Morning that had many vehicles, the options I was looking for and I did not want to... read more
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 8,741 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is open now. It will close at 8:00 p.m.