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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have not had hot water for two weeks now. Pathlight refuses to do anything. They dont answer the phone. It was a mistake renting from Pathlight property management.
Business response:
Thank you for providing us with your feedback, *******. We are currently working to address the list of repairs to the home and apologize for these unforeseen conditions of the home not being completed before move-in. A resident service member has recently discussed the repairs in question and advised on the process and options.
The amount of extra fees they charge is absolutely ridiculous. **************** is horrible. They never want to fix anything. They tricked us by having a washer in dryer in the unit when showing it than removed it before we moved in and told us getting a new one was on us. They also refused to let us make a payment than charged over $400 in late fees.
Business response:
Hi ********. Our records indicate that you have been in communication with our Rent *********************** On 6/5/2024, you were informed that the rent payment had been returned. To proceed with the review of the disputed charges, we requested that you provide the necessary supporting documents. Additionally, in review washers and dryers left in the property by previous tenants are considered as-is items. These items fall under non-landlord-covered items, as they are expected to remain in the same condition or are deemed th... read more
If I could give zero starts I could. Do not live at any of the properties with Pathlight Property Management. When we moved in we did not have a working refrigerator, screens missing, locks missing on windows, bedroom door k**** turned around so you lock it from the outside, blood stains in the bathroom downstairs, a rotting smell from the bathroom, come find out there was mold behind the walls in the bathroom. Our sump pump stopped working and flooded our basement. We currently cannot use the basement as they are still work... read more
Business response:
Hi *******. Our records indicate that a member of our resolutions team is working diligently to rectify reported maintenance concerns, and our resolutions team will be in contact with updates.
Horrible property management company, Avoid at all costs. Properties are not taken care of and they do not address any of the concerns before moving in. Not sure how their properties pas inspections. Will tell the renters to be home in a 5 hour window only to no show multiple times. Paint is peeling in house and looks cheap and cant be good for any small children to swallow. I would not rent or use them as a property management company. Avoid at all costs.
Business response:
Thank you for taking the time to provide us feedback, Olathe. Unfortunately, we are unable to locate you in our system. If the lease agreement was in someone elses name, please contact us at ************************************ and provide us with as much information as possible including your property address.
This company is the absolute worst! The app is terrible and doesnt work. I get bot responses to any chat within it. The house is in an HOA and because of the state of the lawn upon move it the company agreed the owner will resod. This was 6 months ago. Emails are never answered. No one answers the phone. I have waiting for 30 mins and hung up without reaching a single person on multiple occasions. I talked to live person recently because they sent me an HOA notice about the lawn that the owner is supposed to fix. I have all ... read more
Business response:
Hi*********.We appreciate you letting us know about this matter. We understand how crucial it is to maintain the appeal of the property in the neighborhood, and taking care of the lawn and the exterior falls under the residents' responsibility. Our team is currently reviewing the notice that was received and our HOA support will be in touch with further details.
DO NOT USE PATHLIGHT. They are just an investment firm looking for your money not your proper hospitality. Plus they scammed me and my roommates out of our deposit. They made us pay a last months rent up front, and we payed the last months rent regardless and they wouldn't give it back to us through our deposit. They actually went against their agreement, I should be suing them but I don't have the patience for that. Can't ever speak to anyone either it's ran by a bunch of bots, or foreigners that can barelt communicate. STA... read more
Business response:
Hi ****.Thank you for sharing your experience. We apologize that we were not able to meet your expectations during your occupancy. We do communicate with residents about the two factors that *** prevent them from receiving their full deposit back. 1)A balance left on the account ledger. 2) If there were any chargebacks applied at the final walkthrough. However, if you feel that you were charged back incorrectly on your security deposit, you can proceed with our dispute process. You can do this by sending us an email to *****... read more
I am a homeowner that lives next door to a property being managed by Pathlight Property Management. Prior to SFR Texas Acquisitions 3, LLC purchasing the property within the last couple of years, the maintenance of the property has gone downhill. The last renters did not take care of the yard and once I complained the the **** someone came out of mow the grass. The current issue is that they owners/property management is not maintaining the property and there is a large hole on the side of the house where the foundation and ... read more
Business response:
Hi *******. Thank you for providing this feedback. We understand the safety, and the aesthetic of the home is important to the neighborhood. We assure you that these concerns are not being overlooked, and our team is working diligently to resove them matter. We can confirm our support team has been in contact with you on June 7 to provide an update.
Warning!!! DO NOT USE this management company!! You will be at risk of worst living conditions or with legal issues!! They are not accountable for their property. There is no cohesion in this business. My home was leaking from the ceiling for months, flooring flooded and they left me in this home. Then locked me OUT of this home. Making it impossible to retrieve my belongings. It was not a nonpayment nor did I agree to the date they locked me OUT with three children. Then never gave me access to obtain thousands of dollars o... read more
Business response:
Hi ********. We appreciate you reaching out on behalf of the leaseholder and understand the frustration as we want everyone to be satisfied with their experience. Our records indicated an agreed of the move out date was provided on 10/6/2023. Additionally we communicated with the leaseholder and provided additoinally access on 10/19/2023. Our Resolutions team provided direct updates to the leaseholders on 10/30/2023. If you feel there are any discrepancies; please include any documents or photos that you think will be helpfu... read more
I WOULD NEVER RECOMMEND RENTING THROUGH PATHLIGHT PROPERTY MANAGEMENT. THIS IS THE FIRST TIME I EVER HAVE AND IT IS A NIGHTMARE. IM IN ****** ***** ITS 95 DEGREES ON MOVE IN DAY AND THE ** DOESNT WORK. NOW THE ** GUY IS HERE AND HE CANT FIGURE IT OUT AND SAID PATHLIGHT HAS WIRED THE ***** WRONG AND HE CAN FIGURE IT OUT. ON TOP OF THAT, THE *** SECURITY ALARM IS GOING OFF AND DO YOU THINK PATHLIGHT PASSED THE ***** ON TO ME? ABSOLUTELY NOT. NEVER WILL I EVER RENT THROUGH THEM OR USE THEM AS A PROPERTY MANAGEMENT COMPANY AGAIN... read more
Business response:
Hi *****. We appreciate you reaching out and understand your frustration with the urgency of resolving the **** issue. Our records indicate that a work order for **** was completed on 05/30. We have confirmed you were in communication with your Resident Partner on 05/28 to provide updates directly.
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is closed now. It will open at 8:00 a.m.