Plano, Texas

Nathan B 

on BBB

2 years ago

I doubt they even check their properties before renting them out. AC and dishwasher were busted, a couple windows won't shut properly, and a whole host of other issues. It's not like I can get them fixed in a timely manner either, because this company does NOT communicate. I've had to directly call the companies they outsourced all their services to because they're totally useless. 

Kathy V 

on BBB

2 years ago

Rating would not allow no stars!I have been trying to be reimbursed by this company for their half of the payment for the repair of a shared fence. We are now approaching 3 months and every time I inquire I get another request for documentation that should have been accepted long ago. They only respond or request things after I call. Otherwise it is crickets from them. I swear if I did not call they would never follow through. First off they manage the rental property next door to me. I had to fight tooth and nail to get the... read more

Andrew A 

on BBB

2 years ago

They were extremely frustrating to work with in the initial stages of rental, and we have had to give up on them. We initially received a letter of denial for our application... which under "possible reasons for denial"... was blank. Text in the email stated that the denial was based on the ****** report, however, so we then contacted ******. The report for myself and my wife were perfect - No criminal history, no (negative) rent history, and zero debt for either of us. In addition to this report we had also given Pathlight ... read more

Melea M 

on BBB

2 years ago

They deserve 0 stars. Increase rent every year but have not made a single upgrade to the residence. They have never once even visited the property. They do not respond appropriately to maintenance requests. We have lived here for 3 years and they just fixed our hvac after paying for emergency heat every winter. Absolutely terrible. 

Rhonda W 

on BBB

2 years ago

Currently renting from Pathlight and it has been the biggest mistake of our lives! Move in cost over $6,000.00 and then every sink in the house leaked. When submitting a maintenance request they claimed this was our responsibility to which I told them on my move in sheet everything leaked so I DONT THINK SO. They finally came out and repaired two weeks later. Then the fireplace didn't work. Once again coming back as our responsibility to which I called and have had 4 different visits and fireplace still doesn't work and no r... read more

Dee W 

on BBB

2 years ago

This company is bs. I have a section 8 voucher and they denied me because of credit. Smdh. If you accepting vouchers you shouldnt even be going off credit. How about a person job history and rent history which of are good for me. They shouldnt even get 1 star 

Blake A 

on BBB

2 years ago

How are they legally in business? I can write a book on how awful our entire experience has been since day one. We need a class suite. Look at the 1 star rating! I don't have the time or patience to go into detail because the list goes on and on! 3 months now and I have not even received my pro rated refund for having to move out early due to a water heater flooding the house. In addition, the construction team showed up before my official move out date and took or threw away $1,000 of furniture that I came back for. Our Mas... read more

Re A 

on BBB

2 years ago

Moved in with a rotten deck, duct taped shelves on the refrigerator, overgrown landscape with bald spots on the lawn - hoa was quick to advise i needed to address-, filthy house,leaking toilets, missing bulbs, stains on the carpet, stains on the walls, substantially in the basement and more. DO NOT RECOMMEND. 

TMichelle H 

on BBB

2 years ago

I live next door to a property owned by Pathlight Property Management. There is a dead tree on their property, that I fear will fall any day now. I have reached out to them for months and they are responsive in writing, but that is it. Just last week, a huge limb from the tree fell onto the car of a guest at my home. I sent another email and I have not gotten a response. I am furious that they are not more responsive about the property, for which they are charging $3500 a month.